Licensed & Insured?
The Maid Crew is a Virginia Corporation licensed in the County of Henrico. General Liability Insurance and Bonding Certificates are issued through The Hartford and available upon request.
The safety and security of you, your home and your belongings is important to us. Employees of The Maid Crew have passed full background checks. The Maid Crew has partnered with DataSource for ensuring we hire only the best. Reviewing Seven Years of history, we look at:
- Address Verification
- Social Security Trace
- Dept of Motor Vehicles
- State & National Criminal Search
- National Sex Offender Database
Damage or Theft?
At The Maid Crew, your trust & confidence is of utmost importance. We do our best to make sure every stage of the customer service experience goes off without a hitch. There are times however, in spite of a our best efforts, that things happen. And when they do, we strive to do all we can to help rectify the issue(s). If you’ve experienced a breakage or damage of personal property, or you believe something has come up missing after one of our cleanings, please give us a call as soon as possible.
Concerns & Feedback
We LOVE feedback, both the good and the not-so-good. If you’ve got concerns about the quality of service, we want to know about it – it’s the only means we have of knowing where there’s a problem and how to fix it. If you’ve got PRAISE, we look forward passing it on and sharing your thoughts with the entire staff. To provide feedback and rate the Crew’s work, simply email or telephone us …. our info is at the bottom of the screen.
Access, Keys & Security?
As for accessing your home, clients preferences dictate. For more info, please CLICK HERE. With regard to allowing others access into your home while the cleaning is taking place, all crew members are under instructions NOT to allow any other individuals access without prior approval of the home-owner. All those claiming to be family, friends, neighbors, hired-contractors, nannies, etc, will need to produce and make use of a working copy of your key if they are to be allowed access into your home while we are there.