At The Maid Crew, we want to make sure each and every client is happy with the service provided. One of the ways we do that is with a Satisfaction Guarantee. If you’re not happy with a particular aspect of our cleaning, then give us a call or email within 24 hours of our visit and we’ll come back out to provide a Re-Clean absolutely free.
It is The Maid Crew’s policy not to provide discounts or refunds once Time & Labor has been rendered. Instead of discounts or refunds, we offer clients the option of a Re-Clean if not completely happy with the quality of the cleaning provided. Conditions apply.
Deadline for Cancellations?
Once your appointment for service has been solidified on our schedule, we set that space aside specifically FOR YOU. We also reserve the necessary man-power to attend to your cleaning, while turning other business and potential clients away. Should you need to either cancel or reschedule a particular cleaning, we require a ONE day advance notice prior to your appointment.
Late Cancel Fee?
The Maid Crew requires a minimum of ONE DAY’s ADVANCE NOTICE if you should ever need to cancel or reschedule a cleaning. This will allow us time to adjust the routes and book other clients in your place. Failing to provide a one day advance notice of cancellation or rescheduling will result in a $50 late cancellation fee being assessed and charged to your credit card on file.
Lock-Outs & Turn-Aways?
If our Crew is either turned away at your door or simply unable to gain access to your home upon their arrival, an attempt will be made to contact you for assistance. If you cannot be reached or you refuse service, the Crew will be instructed to cancel the cleaning & move on to their next account. Such a scenario shall be viewed as a “Lock-Out”. All Lock-Outs are treated as late cancellations and will result in a fee of $50 automatically billed to your account & charged to your credit card on file.
Skipping a Cleaning?
If you are a recurring client, a discount has been factored into the price of your cleaning based on your frequency of service. If we are to honor the discounted pricing provided, we will require that you, in turn, honor the integrity of your recurring service schedule. In the event you cannot maintain the integrity of your schedule and you need to skip a cleaning, (as opposed to reschedule) your next appointment for service shall be billed in accordance with the pricing structure established for your account. (Example: If your service is normally every two weeks (at say $85) and you skip a visit, your next cleaning will be bill as a monthly (at say $115) due to the resulting four week interval between cleanings.)
MONTHLY CLIENTS needing to reschedule or skip a cleaning which, in turn, results in a gap of 5 – 8 weeks between cleanings, will be assessed an extra cleaning fee commensurate with the size and condition of their home. Clients with a gap of more than 8 weeks between visits will have their next scheduled cleaning treated like an initial & provided by the hour in order to bring the home back up to maintenance level.
When hired, The Maid Crew employees sign a non-compete agreement barring them from performing any service for any past, present or prospective clients residing within our current service area both during their employment and for a period of one full year following their departure or dismissal. Upon requesting service, you agree not to solicit, entice, or influence any current or previous employee still bound by their non-compete agreement to take care of their service needs, whether directly or indirectly, individually, or through a family member or other person or company, under penalty of a $4,500 finders fee assessed against your account, due & payable 30 days from the date of assessment. If you would like to hire, directly or indirectly, one of our current or previous employees who remain contractually obligated to their non-compete agreement, we would be happy to release them from their contract and bill your account a referral fee of $2,500. We consider our employees our most valuable asset and charge accordingly.