We’re a fun-loving, slightly mischief-prone “rag-tag motley crew” made up of college students, single parents, young whippersnappers, and old fogies—all united by one mission: brightening up peoples lives by making their homes sparkle. Since 1999, thousands of folks have chosen and trusted us throughout Richmond, Henrico, Chesterfield, Hanover, Rockville, Manakin-Sabot, and beyond! Whether we’re offering up a seasonal deep cleaning, regular recurring service or a move-in/out blowout, we bring big hearts, sharp detail, and serious cleaning swag to every home and customer we visit.
If you enjoy work that’s hands-on, dynamic, and feels good (like, literally—with fresh-smelling homes and happy clients), then this is the perfect fit. There’s no sitting behind a desk getting stiff and no need to pay for a gym membership you barely use—cleaning houses is its own special kind of workout. You’ll stay active, get in shape, and perhaps even shed some pounds, all while getting paid to do so. Not only that, but if you’re an animal lover, imagine cleaning alongside wagging tails and soft meows. Those lovable pets you visit every other week will instinctively learn when you’ll be coming and eagerly await your arrival, greeting you at the door with all sorts of excitement. And once you discover where their parents keep the treats, they’ll love you even more!
Need more great reasons to work with us? Keep reading ……
The Maid Crew's principal office is at 7137 Staples Mill Rd, Richmond, VA 23228. You can access their exact coordinates and view driving distance and travel time from your current location via this Google Maps link.
The Maid Crew covers most of the Greater Richmond, Virginia area, including but not limited to:
Glen Allen
Short Pump
Ashland
Mechanicsville
Midlothian
Chesterfield
Chester
Manakin-Sabot
Moseley
Parts of Goochland
Additionally, we provide detailed coverage across the region—servicing neighborhoods such as Willow Lawn, the Museum District, Bon Air, Church Hill, The Fan, Scott’s Addition, Carytown, Forest Hill, Manchester, Rocketts Landing, Tarrington, Brandermill, Woodlake, The Highlands, East & West Chester, Innsbrook, Lauderdale, Tuckahoe, Lakeside, River Road, and Deep Run.
Those working with The Maid Crew are classified as VENDORS (similar to Contractors). Workers are NOT classified as Employees. The Maid Crew will not act as a withholding agent and because of that, workers are paid the full amount money owed to them every Friday.
When we are in active recruitment mode, we are typically looking to partner with Service Providers looking for the equivalent of full-time work. If you're working solo, full-time is typically equivalent to cleaning two houses a day, one in the morning and one in the mid-day to afternoon.
We can accommodate those only wanting to work part-time but we will typically hire folks with more availability.
Service Providers are paid a Flat Fee for every home they clean!
For Example: Let’s say your Base Rate is $20 per budgeted hour. If we offer you a project sized at 4.0 BSH, your Flat Fee for that job is $80.
As a Service Provider, your earnings are completely in your control! You do not earn a strict "hourly wage" or a set "salary." Instead, you are paid a guaranteed Flat-Fee for each home cleaned or job completed.
Here is a look at what you can expect to earn:
Most Service Providers choose to work solo on small to medium size jobs. Working with other Service Providers may be necessary if the Client dictates that they want more than one person in their home or if the home being cleaned is so large that a Service Provider would not want to clean it all by themselves.
A condition of working with The Maid Crew is that you have your own vehicle to get to & from the jobs with. The Maid Crew does not guarantee access to or make available a company car for your use.
Using your own car means you never have to waste time driving to our office in the morning. You can leave straight from your house to your first job, and go straight home when you are done!
In cases where a worker is having car troubles or their vehicle is temporarily in the shop, company-owned vehicles may be loaned out on a temporary basis for the sake of ensuring service stability for our clients.
As a subcontractor, you are responsible for your own vehicle's maintenance, upkeep, insurance and gasoline. Using your own vehicle to get to an from a cleaning job is no different than using your own vehicle to report to an office or store if you worked at a single location. If you worked as a waitress at a restaraunt or as a clerk at a store or office, you would drive your car to and from the restaraunt or office using your own car and paying for your own gas. You would not be expecting your employer to pay for your gas or to "pay mileage" for to get to work. It's the same with us. Instead of driving to an office or restaraunt for work, you're driving directly to the customer's home.
The one big difference with us verses being employed and driving to & from a fixed location, you get to claim your own mileage and gas as an expense (tax write-off) on any tax return you might file.
Our goal is to help you maximize your earnings by spending more time cleaning and less time driving. Whenever possible, we route work-order opportunities that are located close together, typically within 15 mins.
If you're a solo worker that's gotten into an established routine, you never have to "report to an office" to start your day (unless you've opted to team up with another Service Professional and travel together.) You head straight from your home to your first project and go straight home from your last one. By cutting out the trip to a central office, you save significant time and fuel every single day.
You do not need years of formal business experience, but you do need the skills to deliver a perfect, "5-Star" result!
While we do not put you through a basic "how-to-clean" training program, you will have the opportunity to pick up some tips and tricks of the trade while working alongside other Service Providers!
Because we want you to be highly successful, here is how we help you get started:
1. Vendor Onboarding: Instead of employee training, we provide insight as to what our clients expect while having you work on joint-projects with other vetted Service Professionals who can help share tricks of the trade and ensure you understand how our platform works and how our digital work orders operate.
2. The 5-Star Standard: If you already have professional experience, you will fit right in! If you are newer to the industry, you simply need to be highly reliable, detail-oriented, and able to consistently deliver the high-quality results that our premium clients expect.
We are a local small-business. Our office staff and platform can typically only accommodate onboarding one Service Provider at a time.
Your personal style is totally up to you, but there are commercial standards that we require be upheld.
Because you are interacting directly with our clients in their private homes, here is how personal presentation works:
1. The "Client Comfort" Standard: The main goal of every work order is to make sure the client feels 100% safe and comfortable in their home with you there. We ask all of our Service Providers to maintain a neat, professional presentation that builds client trust.
2. Offensive or Extreme Imagery: If you have tattoos that feature imagery or language that most people would find offensive, threatening, or inappropriate (such as symbols, artwork or words promoting violence, hate, obscenity, the occult or death), we simply require that you cover them while fulfilling an accepted work order.
3. Protecting Your Money: This standard isn't about judging your personal style; it is about protecting your earnings and our brand! If a client feels alarmed by a severe facial piercing or an offensive tattoo and refuses to let you inside their home, the work order is canceled, and you would lose the Flat-Fee for that job. Keeping your presentation professional ensures the clients stay happy, your ratings stay high, and your time & labor stays profitable!
The Maid Crew does not mandate that you wear any company branded apparel. You have the freedom to choose your own work attire!
However, because we broker contracts for premium residential clients, every Service Provider must strictly adhere to our Commercial Presentation Standards to be granted access to a client's property.
Here is how presentation and attire work on our platform:
1. The "Commercial Access" Standard: To protect the trust of our homeowners and the integrity of our brand, independent professionals are strictly prohibited from arriving at a job site in non-commercial or highly casual attire. To fulfill a work order, your attire must NOT include:
Sleepwear, lounge-wear, or pajamas.
Gym apparel, including spandex, yoga pants, or athletic sweatpants.
Revealing clothing, unkempt garments lacking appropriate professional coverage.
Unsafe footwear (open-toed shoes, sandals, or slippers).
2. The Financial Reality: Our clients expect a polished professional to arrive at their door. If you arrive at a client's home in gym clothes or sleepwear and the client feels uncomfortable and refuses to let you inside, the work order is immediately canceled, and you forfeit the entire Flat-Fee settlement for that job.
3. The "Visual Security" Option: We know that finding clothes that are both comfortable to clean in and commercially professional can be a hassle. To make it easy, we offer official Maid Crew branded t-shirts! You are never forced to buy them, but most vendors prefer to use them. It instantly proves to the client who you are, builds immediate trust, and completely satisfies the Commercial Presentation Standard. Any use of company branded apparel is voluntary but when used acts as a "security" security-clearance metric letting clients know that you are a vetted and authorized vendor cleared to enter their home to provide services. If branded apparel is not used, a branded security badge will be issued to you and will be required to be worn at all times while servicing the company's Clients.
Commercial security and safety standards strictly prohibit any unauthorized individuals—including children, relatives, or friends—from entering a client's private property.
Because you are servicing premium residential homes, you must adhere to strict site-access rules:
1. Worksite Security Clearances: Our clients entrust us with their house cleaning projects because we guarantee that every single person who steps foot in their home has passed a strict third-party background and security screening. Because minors and non-working dependents cannot be commercially vetted or sign our required legal non-solicitation agreements, they cannot be granted property access.
2. Commercial Liability and Safety: An active cleaning project is a commercial worksite. Commercial liability insurance policies strictly prohibit unvetted, non-working individuals from being present on an active, potentially hazardous job site.
3. The "Extra Helper" Rule: As a Vendor, the only extra people you are ever allowed to bring to a job site are adults (helpers) who have passed our security clearance, and you must have an active Workers Comp, General Liability and Surety Bond coverage in place with a Certificate of Insurance on file with The Maid Crew for all three policies.
4. Tresspass Notice: The introduction of any unvetted or unauthorized individual onto a Client's property automatically voids the commercial license to enter, rendering the unvetted individual a civil trespasser. Facilitating an unauthorized trespass constitutes a material breach of commercial security and gross negligence. The Service Provider assumes absolute, limitless financial liability for any injuries, property damage, or legal claims arising from this unauthorized presence, and shall fully indemnify, defend, and hold harmless both the Agency and the Client from any resulting statutory or civil litigation.
5. Protecting Your Settlement: If a client comes home and finds an unauthorized person or a child inside their house, they will immediately cancel the service out of security or liability fears. If that happens, you lose the entire Flat-Fee for that work order, and it could severely damage your rating on our platform.
