We're Often Asked ...
Our hours are Mon – Fri from 8am – 4:30pm. We do not work Saturdays or Sundays.
The Maid Crew does NOT require a contract or commitment (even if you want recurring service). We feel that our work should speak for itself. If you’re happy, you’ll keep us around. If you’re not happy, we’ll do what we can to make things right. If our best efforts fail, we’ll thank you for the opportunity to serve.
Deadline for canceling or rescheduling is 48hrs+ prior to a client’s appointment. Cancellations or reschedules submitted with LESS THAN 48hrs notice results in a $75 late-cancellation fee.
You do not need to be home during the cleaning. We typically clean while folks are at work. On the flip side, if you are going to be home, that’s okay too… we’ll just work around you.
Some clients will hide a key or leave a door unlocked on the day of service or provide us with a code for keyless entry through a door or garage. We have realtor lock-boxes we can make available at cost for $20 a box if you’d like to go that route. Although we can keep keys on file we prefer not to for multiple reasons. Exceptions can be made however if your home is within in a condo building which requires key-access through multiple security doors.
We love Pets (unless they’re aggressive)! Pets help to break up the monotony or normal routine of our day. Just let us know their name(s) and if there are any special instructions we need to be aware of, such as where treats are kept, if they’re allowed outside, etc.
For a complete list on what you can expect, please visit our Details page.
Tipping is neither required nor expected, but it is greatly appreciated by the Crew and a great way of saying “Thanks”. 100% of tips go directly to the Crew that provided the cleaning. If tipping, we recommend cash in a marked envelope (otherwise it’ll be viewed as you just left money lying around). Since we do not accept checks, the only other option for tipping is to call or text us in the office with instructions on how much tip should be added to the final card-charge.
At The Maid Crew, we want to make sure each and every client is happy with the service provided. One of the ways we do that is with a Satisfaction Guarantee. If you’re not happy with a particular aspect of our cleaning, then give us a call or email within 24 – 48 hours of our visit and we’ll come back out to provide a Re-Clean absolutely free.
It is The Maid Crew’s policy not to provide discounts or refunds once Time & Labor has been rendered. Instead of discounts or refunds, we offer clients the option of a Re-Clean if not completely happy with the quality of the cleaning provided. Conditions apply.
Looking for even more info? Check out our Frequently Asked Questions page.
We're Often Asked ...
Our hours are Mon – Fri from 8am – 4:30pm. We do not work Saturdays or Sundays.
The Maid Crew does NOT require a contract or commitment (even if you want recurring service). We feel that our work should speak for itself. If you’re happy, you’ll keep us around. If you’re not happy, we’ll do what we can to make things right. If our best efforts fail, we’ll thank you for the opportunity to serve.
Deadline for canceling or rescheduling is 48hrs+ prior to a client’s appointment. Cancellations or reschedules submitted with LESS THAN 48hrs notice results in a $75 late-cancellation fee.
You do not need to be home during the cleaning. We typically clean while folks are at work. On the flip side, if you are going to be home, that’s okay too… we’ll just work around you.
Some clients will hide a key or leave a door unlocked on the day of service or provide us with a code for keyless entry through a door or garage. We have realtor lock-boxes we can make available at cost for $20 a box if you’d like to go that route. Although we can keep keys on file we prefer not to for multiple reasons. Exceptions can be made however if your home is within in a condo building which requires key-access through multiple security doors.
We love Pets (unless they’re aggressive)! Pets help to break up the monotony or normal routine of our day. Just let us know their name(s) and if there are any special instructions we need to be aware of, such as where treats are kept, if they’re allowed outside, etc.
For a complete list on what you can expect, please visit our Details page.
Tipping is neither required nor expected, but it is greatly appreciated by the Crew and a great way of saying “Thanks”. 100% of tips go directly to the Crew that provided the cleaning. If tipping, we recommend cash in a marked envelope (otherwise it’ll be viewed as you just left money lying around). Since we do not accept checks, the only other option for tipping is to call or text us in the office with instructions on how much tip should be added to the final card-charge.
At The Maid Crew, we want to make sure each and every client is happy with the service provided. One of the ways we do that is with a Satisfaction Guarantee. If you’re not happy with a particular aspect of our cleaning, then give us a call or email within 24 – 48 hours of our visit and we’ll come back out to provide a Re-Clean absolutely free.
It is The Maid Crew’s policy not to provide discounts or refunds once Time & Labor has been rendered. Instead of discounts or refunds, we offer clients the option of a Re-Clean if not completely happy with the quality of the cleaning provided. Conditions apply.
Looking for even more info? Check out our Frequently Asked Questions page.
Extra Tasks & Seasonal Chores
Need some seasonal chores attended to? No problem – we can take care of them for you. Below is a list of additional chores we can tackle for an additional fee.
Some Things We Don’t Do:
We would love to be all things to all people, but alas, we have to draw the line somewhere. Here’s a list of our current limitations:
Recurring Client Guarantee:
If you’re a recurring client, The Maid Crew remains available to you for up to 48 hours after your cleaning allowing you time to look over our work and to make sure all is to your liking. If there are aspects of a particular cleaning you are unhappy with, simply call our office within 48 hours of our visit and we will gladly return to address any issue(s) you may have found.
Conditional Guarantee for Hourly-Based Cleanings
The hours needed for one-time or move-out cleanings are estimated “sight-unseen” over the phone or through our website quoting tool. Clients choose total number of hours to purchase. Due to the potential for a client to purchase an insufficient number of hours, The Maid Crew cannot guarantee the amount of work completed. The Maid Crew will only provide a guarantee on that which the crew actually had time to attend to. There is no guarantee or re-clean for rooms, tasks or areas not attended to due to time running out. If a client desires that we provide additional detail and/or work, the client will need to purchase additional time & labor.
Call 804-644-6243 or email: support@themaidcrew.com
COMPANY ADDRESS
7137 Staples Mill Rd.
Richmond, VA 23228
Mon-Fri 7:30a – 4:30pm
The Maid Crew’s Social Links