We’re a fun-loving, slightly mischief-prone “rag-tag motley crew” made up of college students, single parents, young whippersnappers, and old fogies—all united by one mission: brightening up peoples lives by making their homes sparkle. Since 1999, thousands of folks have chosen and trusted us throughout Richmond, Henrico, Chesterfield, Hanover, Rockville, Manakin-Sabot, and beyond! Whether we’re offering up a seasonal deep cleaning, regular recurring service or a move-in/out blowout, we bring big hearts, sharp detail, and serious cleaning swag to every home and customer we visit.
If you enjoy work that’s hands-on, dynamic, and feels good (like, literally—with fresh-smelling homes and happy clients), then this is the perfect fit. There’s no sitting behind a desk getting stiff and no need to pay for a gym membership you barely use—cleaning houses is its own special kind of workout. You’ll stay active, get in shape, and perhaps even shed some pounds, all while getting paid to do so. Not only that, but if you’re an animal lover, imagine cleaning alongside wagging tails and soft meows. Those lovable pets you visit every other week will instinctively learn when you’ll be coming and eagerly await your arrival, greeting you at the door with all sorts of excitement. And once you discover where their parents keep the treats, they’ll love you even more!
Need more great reasons to work with us? Keep reading ……
The Maid Crew's principal office is at 7137 Staples Mill Rd, Richmond, VA 23228. You can access their exact coordinates and view driving distance and travel time from your current location via this Google Maps link.
The Maid Crew covers most of the Greater Richmond, Virginia area, including but not limited to:
Glen Allen
Short Pump
Ashland
Mechanicsville
Midlothian
Chesterfield
Chester
Manakin-Sabot
Moseley
Parts of Goochland
Additionally, we provide detailed coverage across the region—servicing neighborhoods such as Willow Lawn, the Museum District, Bon Air, Church Hill, The Fan, Scott’s Addition, Carytown, Forest Hill, Manchester, Rocketts Landing, Tarrington, Brandermill, Woodlake, The Highlands, East & West Chester, Innsbrook, Lauderdale, Tuckahoe, Lakeside, River Road, and Deep Run.
We allow you to decide how you'd like to work with us. If you prefer to onboard as a W-2 Employee, then that option is available. If you prefer a greater level of independence and the opportunity to earn more than what an Employee earns, then working as a Contractor / Vendor is also an option.
If a worker wishes to start out as an Employee and then decides later that they would like to transition to a Contractor / Vendor because they want greater independence and pay, then a transition from Employee to Contractor will be arranged.
Regardless of how you choose to work with us, everyone is paid every Friday for the previous week's work.
When we are in active recruitment mode, we are typically looking to partner with Service Providers looking for the equivalent of full-time work. If you're working solo, full-time is typically equivalent to cleaning two houses a day, one in the morning and one in the mid-day to afternoon.
We can accommodate those only wanting to work part-time but we will typically hire folks with more availability.
Service Providers are paid a Flat Fee for every home they clean!
For Example: Let’s say your Base Rate is $20 per budgeted hour. If we offer you a project sized at 4.0 BSH, your Flat Fee for that job is $80.
Contractor / Vendor Base Rate:
$22 - $26 per budgeted hour
Employee Base Rate:
$20 - $22 per budgeted hour
As a Service Provider, your earnings are completely in your control! You do not earn a strict "hourly wage" or a set "salary." Instead, you are paid a guaranteed Flat-Fee for each home cleaned or job completed.
Employees: Most employees will opt to work in a team. When working in a team, employees meet up at the office and make use of a company car to get to & from the daily jobs.
Vendors: Most vendors / contractors choose to work solo on small to medium size jobs. They will use their own car to get to & from the jobs but doing so allows them the flexibility to go directly from their home to the job and skip coming in to the office.
Vendors may be required to work with other Service Providers if the Client dictates that they want more than one person in their home or if the home being cleaned is so large that a Service Provider would not want to clean it all by themselves.
EMPLOYEES are able to use a company car but only when working in a team. Making use of a company car will require that employees arrive at the office no later than 8am on the days schedule. If an employee has limited availability or is unable to meet up with their team at the office, they will have to use their own vehicle to get to & from the jobs.
When company cars are used by teams, the company pays for all gasoline and maintenance.
CONTRACTORS / VENDORS use their own vehicles to get to & from the jobs (client's home). For Vendors, a condition of working with The Maid Crew is that you have your own vehicle to get to & from the jobs with. The Maid Crew does not guarantee access to or make available a company car for your use.
Using your own car means you never have to waste time driving to our office in the morning. You can leave straight from your house to your first job, and go straight home when you are done!
EMPLOYEES: If an employee uses their own vehicle, they are only paid mileage for miles driven IN-BETWEEN jobs. Employees are not paid mileage for driving TO the first account nor driving FROM the last account. Using your own vehicle to get TO the first job and FROM the last job is no different than using your own vehicle to get to & from work. If a team is using a company vehicle, no mileage is paid.
CONTRACTOR / VENDOR: If you've opted to work with us as a Contractor or Vendor because you like the idea of being a bit more independent and not having to come to & from the office every day, you will have to use your own vehicle and you are not paid mileage. One of the reasons Vendors get paid more is because the cost of mileage is built into their base rate. Vendors also get to use their mileage as a tax write-off to help reduce their tax liability (if they even pay taxes).
Our goal is to help you maximize your earnings by spending more time cleaning and less time driving. Whenever possible, we route work-order opportunities that are located close together, typically within 15 mins.
If you're a solo worker that's gotten into an established routine, you never have to "report to an office" to start your day (unless you've opted to team up with another Service Professional and travel together.) You head straight from your home to your first project and go straight home from your last one. By cutting out the trip to a central office, you save significant time and fuel every single day.
You do not need years of formal cleaning experience, but you do need the skills to deliver a perfect, "5-Star" result!
EMPLOYEES: New employees are required to go through a 1-2 week training phase to ensure they know how to clean to standard. So, if you don't have much experience in residential house cleaning, this may be the best option.
CONTRACTORS / VENDORS: Those wanting to work with The Maid Crew as Vendors are expected to already know how to clean and be able to deliver 5-Star quality. While we do not put you through a basic "how-to-clean" training program, you will spend up to a week being vetted by fellow Service Providers who will judge whether you do truly know how to clean. If you do, The Maid Crew will continue offering up work-orders. If you don't, or your quality is not good, we will just simply stop offering you work.
We are a local small-business. Our office staff and platform can typically only accommodate onboarding one Service Provider at a time.
Your personal style is totally up to you, but there are commercial standards that we require be upheld.
Because you are interacting directly with our clients in their private homes, here is how personal presentation works:
1. The "Client Comfort" Standard: The main goal of every cleaning experience is to make sure the client feels 100% safe and comfortable in their home with you there. We ask all of our Service Providers to maintain a neat, professional presentation that builds client trust.
2. Offensive or Extreme Imagery: If you have tattoos that feature imagery or language that most people would find offensive, threatening, or inappropriate (such as symbols, artwork or words promoting violence, hate, obscenity, the occult or death), we simply require that you cover them while fulfilling an accepted work order.
3. Exessive Facial Piercings or Markings: As representatives of The Maid Crew, Employee's and Vendor's facial piercings and jewelry should be modest and minimalistic. As a general rule, all nose rings, lip bars/studs and dangling or big-hoop earrings need to be removed while servicing client's homes.
4. Protecting Your Money: This standard isn't about judging your personal style; it is about protecting your earnings and our brand! If a client feels alarmed by a severe facial piercing or an offensive tattoo and refuses to let you inside their home, the work order is canceled, and you would lose the Flat-Fee for that job. Keeping your presentation professional ensures the clients stay happy, your ratings stay high, and your time & labor stays profitable!
EMPLOYEES are required to wear a logo'd shirt for branding and promotional purposes. There are other restrictions on what employees are allowed to show up to work in. (listed below)
CONTRACTORS / VENDORS: The Maid Crew does not mandate that Vendors wear any company branded apparel. Vendors have the freedom to choose their own work attire!
However, because we broker contracts for premium residential clients, every Service Provider must strictly adhere to our Commercial Presentation Standards to be granted access to a client's property.
Here is how presentation and attire work on our platform:
1. The "Commercial Access" Standard: To protect the trust of our homeowners and the integrity of our brand, service professionals are strictly prohibited from arriving at a job site in non-commercial or highly casual attire. To fulfill a work order, your attire must NOT include:
Sleepwear, lounge-wear, or pajamas.
Gym apparel, including spandex, yoga pants, or athletic sweatpants.
Revealing clothing, unkempt garments lacking appropriate professional coverage.
Unsafe footwear (open-toed and open heel shoes (like Crocs), sandals, or slippers).
2. The Financial Reality: Our clients expect a polished professional to arrive at their door. If you arrive at a client's home in gym clothes or sleepwear and the client feels uncomfortable and refuses to let you inside, the work order is immediately canceled, and you forfeit the entire Flat-Fee settlement for that job.
3. The "Visual Security" Option: If you are a Vendor you must have a way to PROVE to a client that you are an approved worker for The Maid Crew. Before clients allow you into their private home, you need to be able to show some proof of who you are and that The Maid Crew sent you. That can be done by either wearing a Maid Crew logo'd t-shirt, which serves as an instant "security clearance" OR if you do not wish to wear a Maid Crew logo'd shirt, you must make use of and keep on your person a Maid Crew security clearance badge while inside client homes to show the homeowner that you are legit.
Commercial security and safety standards strictly prohibit any unauthorized individuals—including children, relatives, or friends—from entering a client's private property.
Because you are servicing premium residential homes, you must adhere to strict site-access rules:
1. Worksite Security Clearances: Our clients entrust us with their house cleaning projects because we guarantee that every single person who steps foot in their home has passed a strict third-party background and security screening. Because minors and non-working dependents cannot be commercially vetted or sign our required legal non-solicitation agreements, they cannot be granted property access.
2. Commercial Liability and Safety: An active cleaning project is a commercial worksite. Commercial liability insurance policies strictly prohibit unvetted, non-working individuals from being present on an active, potentially hazardous job site.
3. The "Extra Helper" Rule: If you are working with us as a Vendor, the only extra people you are ever allowed to bring to a job site are adults (helpers) who have passed our security clearance, and you must have an active Workers Comp, General Liability and Surety Bond coverage in place with a Certificate of Insurance on file with The Maid Crew for all three policies.
4. Tresspass Notice: The introduction of any unvetted or unauthorized individual onto a Client's property automatically voids the commercial license to enter, rendering the unvetted individual a civil trespasser. Facilitating an unauthorized trespass constitutes a material breach of commercial security and gross negligence. The Service Provider assumes absolute, limitless financial liability for any injuries, property damage, or legal claims arising from this unauthorized presence, and shall fully indemnify, defend, and hold harmless both the Agency and the Client from any resulting statutory or civil litigation.
5. Protecting Your Settlement: If a client comes home and finds an unauthorized person or a child inside their house, they will immediately cancel the service out of security or liability fears. If that happens, you lose the entire Flat-Fee for that work order, and it could severely damage your rating on our platform.
