We’re a fun-loving, slightly mischief-prone “rag-tag motley crew” made up of college students, single parents, young whippersnappers, and old fogies—all united by one mission: brightening up peoples lives by making their homes sparkle. Since 1999, thousands of folks have chosen and trusted us throughout Richmond, Henrico, Chesterfield, Hanover, Rockville, Manakin-Sabot, and beyond! Whether we’re offering up a seasonal deep cleaning, regular recurring service or a move-in/out blowout, we bring big hearts, sharp detail, and serious cleaning swag to every home and customer we visit.
If you enjoy work that’s hands-on, dynamic, and feels good (like, literally—with fresh-smelling homes and happy clients), then this is the perfect fit. There’s no sitting behind a desk getting stiff and no need to pay for a gym membership you barely use—cleaning houses is its own special kind of workout. You’ll stay active, get in shape, and perhaps even shed some pounds, all while getting paid to do so. Not only that, but if you’re an animal lover, imagine cleaning alongside wagging tails and soft meows. Those lovable pets you visit every other week will instinctively learn when you’ll be coming and eagerly await your arrival, greeting you at the door with all sorts of excitement. And once you discover where their parents keep the treats, they’ll love you even more!
Need more great reasons to work with us? Keep reading ……
The Maid Crew's principal office is at 7137 Staples Mill Rd, Richmond, VA 23228. You can access their exact coordinates and view driving distance and travel time from your current location via this Google Maps link.
The Maid Crew covers most of the Greater Richmond, Virginia area, including but not limited to:
Glen Allen
Short Pump
Ashland
Mechanicsville
Midlothian
Chesterfield
Chester
Manakin-Sabot
Moseley
Parts of Goochland
Additionally, we provide detailed coverage across the region—servicing neighborhoods such as Willow Lawn, the Museum District, Bon Air, Church Hill, The Fan, Scott’s Addition, Carytown, Forest Hill, Manchester, Rocketts Landing, Tarrington, Brandermill, Woodlake, The Highlands, East & West Chester, Innsbrook, Lauderdale, Tuckahoe, Lakeside, River Road, and Deep Run.
All Service Providers are classified as private-sector Vendors. As such, you will NOT be classified as either a 1099-Contractor or a W-2 Employee; you'll be a "Vendor". All Vendors are paid every week the FULL value of what is owed to them.
The Maid Crew does not require the disclosure of a Social Security Number in order to qualify to work with us. Under Federal and State privacy statutes, as well as the Constitution & Bill of Rights, you have a right to work without having to share your SSN and we have a right to not require an SSN from anyone we want to work with. With that said, The Maid Crew will not act as an unpaid tax withholding agent for you or for the federal or state government. Monies paid to you will be classified as an equal-exchange of value: our money for your time & labor. Additionally, since we are not recording and paying you based on your SSN, funds paid to you will not be reported to any Federal or State Tax, UnEmployment or Benefits agency, because without a disclosure of your SSN, there is nothing to report. As such, you will not have taxes withheld by us, nor will you receive a W-2 or a 1099 at the end of the year.
Side Note: Your Social Security Number is the ID number for a "Sole-Corporation" and the name of that sole-corportion is your ALL CAPS NAME. When we say that we are not working with you based on your SSN, we are saying that we are not contracting with your Sole-Corporate-Fiction or the "artificial you" that exists as a number on a database. We are, instead, chosing to work with YOU, the flesh and blood, living breathing natural person who existed before a sole-corporation was ever created and given an SSN. Your right to work existed the moment you were born and is not dependent upon you using an SSN.
Final Note: Just because WE will not ask for or retain your SSN nor report to State or Federal Tax Agencies what we've paid you, nothing prevents you from sharing with the State and Federal Tax Agencies -- if you so desire or feel it necessary -- how much you have earned while working with us. This is known as "Self-Reporting". If you chose to self report, you would need to classify yourself as being a self-employed vendor of private labor.
If you are asked to verify your earnings in order to qualify for a rental agreement, car loan or a benefits program, you can simply use copies of your monthly bank statements showing weekly earnings deposits.
Additionally, we are able, upon request, to provide you with an earnings verification letter or statement indicating how much you've earned working with us over a specific period of time.
When we are in active recruitment mode, we are typically looking to partner with Service Providers looking for the equivalent of full-time work. If you're working solo, full-time is typically equivalent to cleaning two houses a day, one in the morning and one in the mid-day to afternoon.
We can accommodate those only wanting to work part-time but we will typically hire folks with more availability.
Service Providers are paid a Flat Fee for every home they clean!
For Example: Let’s say your Base Rate is $20 per budgeted hour. If we offer you a project sized at 4.0 BSH, your Flat Fee for that job is $80.
Approved-Vendor Base Rate:
$22 - $26 per budgeted hour
"Not-Yet-Approved or Vetted" Starting Rate:
$20 - $22 per budgeted hour
As a Service Provider, your earnings are completely in your control! You do not earn a strict "hourly wage" or a set "salary." Instead, you are paid a guaranteed Flat-Fee for each home cleaned or job completed.
Vendors will flucuate between working independently as a solo-worker and working in a team. When working in a team, you meet up at the office and make use of a company car to get to & from the daily jobs. All NEW Vendors start out working in Teams with other Approved Vendors until such time as the New Vendor has successfully transited The Maid Crew's vetting & approval process or protocols.
Most vendors, upon successfully being vetted and approved, choose to work solo on small to medium size jobs. When doing so, they will use their own car to get to & from the jobs. Doing so allows them the flexibility to go directly from their home to the job and skip coming in to the office.
Approved Vendors may be required to work with other Service Providers if the Client dictates that they want more than one person in their home or if the home being cleaned is so large that a Service Provider would not want to clean it all by themselves.
Vendors working in a team are able to use a company car. Making use of a company car will require that workers arrive at the office no later than 8am on the days schedule. If a worker has limited availability or is unable to meet up with their team at the office, they will have to use their own vehicle to get to & from the jobs.
When company cars are used by teams, the company pays for all gasoline and maintenance.
Vendors, when not working in a team, use their own vehicles to get to & from the jobs (client's home). For Vendors, a condition of working with The Maid Crew is that you have your own vehicle to get to & from the jobs with. The Maid Crew does not guarantee access to or make available a company car for your use.
Using your own car means you never have to waste time driving to our office in the morning. You can leave straight from your house to your first job, and go straight home when you are done!
The Maid Crew does not pay mileage to Vendors when the Vendor uses their own vehicle to get and from work each day. We pay a higher base wage as an offset or as an alternative to paying mileage. If we did pay mileage, we would not pay Vendors as much as we do. If you prefer to not put miles on your car, you'll have to team up in the mornings (8am) with other Service Providers in order to make use of a company car.
Our goal is to help you maximize your earnings by spending more time cleaning and less time driving. Whenever possible, we route work-order opportunities that are located close together, typically within 15 mins.
If you're a solo worker that's gotten into an established routine, you never have to "report to an office" to start your day (unless you've opted to team up with another Service Professional and travel together.) You head straight from your home to your first project and go straight home from your last one. By cutting out the trip to a central office, you save significant time and fuel every single day.
You do not need years of formal cleaning experience, but you do need the skills to deliver a "5-Star" result!
Vendors are expected to spend 1-2 weeks being vetted by fellow Service Providers who will judge the quality of your work and professionalism. Those vendors that get through vetting & approval will continue to be offered work. Those who don't make it because of poor quality workmanship or reliability issues will not stay with us for very long.
We are a local small-business. Our office staff and platform can typically only accommodate onboarding one Service Provider at a time.
Your personal style is totally up to you, but there are commercial standards that we require be upheld.
Because you are interacting directly with our clients in their private homes, here is how personal presentation works:
1. The "Client Comfort" Standard: The main goal of every cleaning experience is to make sure the client feels 100% safe and comfortable in their home with you there. We ask all of our Service Providers to maintain a neat, professional presentation that builds client trust.
2. Offensive or Extreme Imagery: If you have tattoos that feature imagery or language that most people would find offensive, threatening, or inappropriate (such as symbols, artwork or words promoting violence, hate, obscenity, the occult or death), we simply require that you cover them while fulfilling an accepted work order.
3. Exessive Facial Piercings or Markings: As representatives of The Maid Crew, Service Provider's facial piercings and jewelry should be modest and minimalistic. As a general rule, all nose rings, lip bars/studs and dangling or big-hoop earrings need to be removed while servicing client's homes.
4. Protecting Your Money: This standard isn't about judging your personal style; it is about protecting your earnings and our brand! If a client feels alarmed by a severe facial piercing or an offensive tattoo and refuses to let you inside their home, the work order is canceled, and you would lose out on the earnings for that job. Keeping your presentation professional ensures the clients stay happy, your ratings stay high, and your time & labor stays profitable!
The Maid Crew does not mandate that Vendors wear any company branded apparel. Vendors have the freedom to choose their own work attire!
However, because we broker contracts for premium residential clients, every Service Provider must strictly adhere to our Commercial Presentation Standards to be granted access to a client's property.
Here is how presentation and attire work on our platform:
1. The "Commercial Access" Standard: To protect the trust of our homeowners and the integrity of our brand, service professionals are strictly prohibited from arriving at a job site in non-commercial or highly casual attire. To fulfill a work order, your attire must NOT include:
Sleepwear, lounge-wear, or pajamas.
Gym apparel, including spandex, yoga pants, or athletic sweatpants.
Revealing clothing, unkempt garments lacking appropriate professional coverage.
Unsafe footwear (open-toed and open heel shoes (like Crocs), sandals, or slippers).
2. The Financial Reality: Our clients expect a polished professional to arrive at their door. If you arrive at a client's home in gym clothes or sleepwear and the client feels uncomfortable and refuses to let you inside, the work order is immediately canceled, and you forfeit the earnings for that job.
3. The "Visual Security" Option: If you are a Vendor you must have a way to PROVE to a client that you are an approved worker for The Maid Crew. Before clients allow you into their private home, you need to be able to show some proof of who you are and that The Maid Crew sent you. That can be done by either wearing a Maid Crew logo'd t-shirt, which serves as an instant "security clearance" OR if you do not wish to wear a Maid Crew logo'd shirt, you must make use of and keep on your person a Maid Crew security clearance badge while inside client homes to show the homeowner that you are legit.
Commercial security and safety standards strictly prohibit any unauthorized individuals—including children, relatives, or friends—from entering a client's private property.
Because you are servicing premium residential homes, you must adhere to strict site-access rules:
1. Worksite Security Clearances: Our clients entrust us with their house cleaning projects because we guarantee that every single person who steps foot in their home has passed a strict third-party background and security screening. Because minors and non-working dependents cannot be commercially vetted or sign our required legal non-solicitation agreements, they cannot be granted property access.
2. Commercial Liability and Safety: An active cleaning project is a commercial worksite. Commercial liability insurance policies strictly prohibit unvetted, non-working individuals from being present on an active, potentially hazardous job site.
3. The "Extra Helper" Rule: If you are working with us as a Vendor, the only extra people you are ever allowed to bring to a job site are adults (helpers) who have passed our security clearance, and you must have an active Workers Comp, General Liability and Surety Bond coverage in place with a Certificate of Insurance on file with The Maid Crew for all three policies.
4. Tresspass Notice: The introduction of any unvetted or unauthorized individual onto a Client's property automatically voids the commercial license to enter, rendering the unvetted individual a civil trespasser. Facilitating an unauthorized trespass constitutes a material breach of commercial security and gross negligence. The Service Provider assumes absolute, limitless financial liability for any injuries, property damage, or legal claims arising from this unauthorized presence, and shall fully indemnify, defend, and hold harmless both The Maid Crew and the Client from any resulting statutory or civil litigation.
5. Protecting Your Earnings: If a client comes home and finds an unauthorized person or a child inside their house, they will immediately cancel the service out of security or liability fears. If that happens, you lose the entire earnings or pay-out for that work order, and it could severely damage your rating on our platform.
