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Our hours are Mon – Fri from 8am – 4:30pm. We do not work Saturdays or Sundays.
The Maid Crew does NOT require a contract or commitment (even if you want recurring service). We feel that our work should speak for itself. If you’re happy, you’ll keep us around. If you’re not happy, we’ll do what we can to make things right. If our best efforts fail, we’ll thank you for the opportunity to serve.
Deadline for canceling or rescheduling is 48hrs+ prior to a client’s appointment. Cancellations or reschedules submitted with LESS THAN 48hrs notice results in a $75 late-cancellation fee.
You do not need to be home during the cleaning. We typically clean while folks are at work. On the flip side, if you are going to be home, that’s okay too… we’ll just work around you.
Some clients will hide a key or leave a door unlocked on the day of service or provide us with a code for keyless entry through a door or garage. We have realtor lock-boxes we can make available at cost for $20 a box if you’d like to go that route. Although we can keep keys on file we prefer not to for multiple reasons. Exceptions can be made however if your home is within in a condo building which requires key-access through multiple security doors.
We love Pets (unless they’re aggressive)! Pets help to break up the monotony or normal routine of our day. Just let us know their name(s) and if there are any special instructions we need to be aware of, such as where treats are kept, if they’re allowed outside, etc.
For a complete list on what you can expect, please visit our Details page.
Tipping is neither required nor expected, but it is greatly appreciated by the Crew and a great way of saying “Thanks”. 100% of tips go directly to the Crew that provided the cleaning. If tipping, we recommend cash in a marked envelope (otherwise it’ll be viewed as you just left money lying around). Since we do not accept checks, the only other option for tipping is to call or text us in the office with instructions on how much tip should be added to the final card-charge.
At The Maid Crew, we want to make sure each and every client is happy with the service provided. One of the ways we do that is with a Satisfaction Guarantee. If you’re not happy with a particular aspect of our cleaning, then give us a call or email within 24 – 48 hours of our visit and we’ll come back out to provide a Re-Clean absolutely free.
It is The Maid Crew’s policy not to provide discounts or refunds once Time & Labor has been rendered. Instead of discounts or refunds, we offer clients the option of a Re-Clean if not completely happy with the quality of the cleaning provided. Conditions apply.
Looking for even more info? Check out our Frequently Asked Questions page.
We get asked these questions A LOT!
The Maid Crew is located within the County of Henrico at the address listed below. Please click the Google Maps address link below to see exactly where our office is compared to where you are located.
We do not offer “flex scheduling” like you’d find with Uber or DoorDash which allows you to turn on/off your availability. And, while we are not opposed to hiring part-time workers, we prefer to reserve any available openings for those seeking full time employment. Full time for us means working Monday through Friday from 8am until work is complete (2:30pm – 4:30pm). If you’re seeking part-time work, you’d have to be available for at least 3 days a week. If you wish to work half days and be off by a certain time, you will have to work solo and make use of your own vehicle to get to & from the jobs. Company vehicles are reserved for crews of 2 or more. Additionally, part-time workers are not eligible for certain benefits/perks.
The Maid Crew has its own company vehicles which teams use to get to & from the jobs throughout the day. If you don’t want to use your own car, you WILL BE REQUIRED show up at our office when scheduled and work in a team with 1-2 other people. Here are the only reasons why you would need or want to use your own car…..
Mileage Paid: Mileage Reimbursement is paid to all eligible employees at a rate of 25¢ per eligible mile. Mileage Reimbursement is not awarded to subcontractors (since they can claim their own mileage deduction on their taxes). Things to know about eligibility:
All those wanting to work at The Maid Crew must agree, when management deems it necessary, to work independently and not in a team and when doing so use their own vehicle to get to & from the jobs assigned. If a worker PREFERS & WANTS to work independently as a Solo worker by default and NOT in a team, worker should let management know. As an FYI, here are some perks or advantages to working Solo.
During Training:
The first 5 days are spent in training at a rate of $15phr from 8am until you return to the office at the end of the day. (During training, prep-time, drive-time & break-down is INCLUDED in the day’s total hours.) If you’ve come to us with experience already, you could be in and out of training literally within a few days.
After Training:
Pay is set at:
The hourly pay rate is only paid out for each clean-time hour alotted for the job. Example: If your wage is set at $20phr and the job you’re at is afforded 3 labor-hours of cleaning, you’ll get paid $60 for those three hours of cleaning. Your hourly average could be higher though. If you’re able to get that 3hr job done in only 2hrs & 45mins, you still get paid $60. In this scenario you will have earned an average of $60 ÷ 2.75hrs = $21.82phr. So, while your pace is key, so too is providing a quality, detailed cleaning. Detailed, quality work makes for happy clients that tip more often. If you speed through houses and quality suffers, tips go down and client complaints go up (and you’re liable to have to return to the home of an unhappy client – without pay – to redo what was overlooked or not cleaned properly).
If working a full 5 days a week Monday – Friday, weekly wages during training is anywhere between $400 – $570. Once out of training, the average weekly earnings (before taxes) is between $500 – $700. (BIG HEADS UP: If you’re truly interested in working and prove reliable in showing up for work on the days you’re secheduled, we will load you up with work as best we can. If you call out a lot or only ask to be scheduled 3 or 4 days a week, OR you only want to work until 2pm every day, then your weekly earnings potential will be limited. Please do not expect to earn $500-$700 a week if you’re only working the equivalent of part-time hours.)
In addition to the great pay, here are some additional perks that come with the job.
— No Working Nights or Weekends: This is the #1 perk that candidates and employees point to as reason for wanting to work at The Maid Crew. We get it… no one likes having to work when others are off. Working nights & weekends means missing out on all the barbeques, birthday get-togethers, family outings, weekend trips to the beach…. well, no more. Enjoy & spend your nights and weekends any way you like… just make sure you’re back & ready for work Monday @ 8am.
— Paid Days Off: Each Team Member has the ability to earn Paid Days Off bonuses that are awarded based on ratings and performance.
— Paid Birthday Off (Full-Time Employees): We all inwardly cherish and anticipate that one day of the year that we get blessed and lavished on by others. It’s YOUR birthday and we’d like to share in honoring you on your special day by paying you to take the day off…. go make some noise!
— Holidays Off: The Maid Crew is closed in honor of the following six major federally recognized holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving (including Black Friday) and Christmas (including Christmas Eve). PAID Holidays Off …. Holiday pay is available to qualifying employees that meet certain expectations as explained within the employee handbook.
— Tips: While we do have some generous clients that love to tip, some clients just need a little extra push to reward your good work. After each cleaning, clients are sent a request to rate the service. They are, at that time, able to offer up a tip as well. The better the cleaning, the more likely or larger the tip.
Cleaning companies VARY greatly in the way they classify their work-force. Workers are either brought on board as Employees whereby the company will take care of all the tax-withholdings on the worker’s behalf OR workers are classified as Subcontractors whereby the company pays the worker the full amount of wages owed to them and then the worker is responsible for paying tax withholdings to the IRS on their own. If you have worked for Uber or DoorDash, you are familiar with this subcontractor 1099 arrangement.
The Maid Crew currently classifies all workers as Employees. By January 31 of each calendar year, employees are provided with a W-2 Tax Withholding form. If you prefer to be classified as a Subcontractor so YOU can control all of your tax withholdings, deductions and exemptions, please let The Maid Crew management know at the start of your onboarding.
No… but it definitely helps. Regardless of experience, all new-hires go through a certain degree of training. For those with experience, it’s more about learning how we do things here at The Maid Crew. If you don’t have experience it will probably take you longer to get through training as you’ll have to learn new habits, patterns, tips & tricks of the trade. In the end, what we’re really looking for is someone that’s teachable, reliable, works well with others, is respectful, and who can keep up with their coworkers.
Here are The Maid Crew’s basic requirements:
— You’ll need proof of a Work Permit or Social Security Number.
— You’ll need a valid driver’s license that’s not expired nor suspended.
— You need to have a clean DMV record (free of DUIs, DWIs or reckless driving).
— You need to have your own working vehicle to get back and forth to work in.
— You’ll need to pass a drug screening and a nationwide background check.
— You need to be physically fit enough to handle 4 – 6½ hours of house cleaning a day.
We do not typically hire “couples” or friends or siblings with the intent on allowing them to work together as a team. If you were to be hired and YOUR employment works out well and you then refer a sibling, spouse or friend, we would consider their application but would never hire them under the condition that you and they be allowed to work exclusively together.
Phone: 804-644-6243
Email: support@themaidcrew.com
Working Hours: Mon-Fri 7:30am – 4:30pm
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