We’re a fun-loving, slightly mischief-prone “rag-tag motley crew” made up of college students, single parents, young whippersnappers, and old fogies—all united by one mission: brightening up peoples lives by making their homes sparkle. Since 1999, thousands of folks have chosen and trusted us throughout Richmond, Henrico, Chesterfield, Hanover, Rockville, Manakin-Sabot, and beyond! Whether we’re offering up a seasonal deep cleaning, regular recurring service or a move-in/out blowout, we bring big hearts, sharp detail, and serious cleaning swag to every home and customer we visit.
If you want a job that’s hands-on, dynamic, and feels good (like, literally—with fresh-smelling homes and happy clients), then this is the job for you. There’s no sitting behind a desk getting stiff and no need to pay for a gym membership you barely use—cleaning houses is its own special kind of workout. You’ll stay active, get in shape, and perhaps even shed some pounds, all while we pay you to do so. Not only that, but if you’re an animal lover, imagine cleaning alongside wagging tails and soft meows. Those lovable pets you visit every other week will instinctively learn when you’ll be coming and eagerly await your arrival, greeting you at the door with all sorts of excitement. And once you discover where their parents keep the treats, they’ll love you even more!
Need more great reasons to work with us? Keep reading ……
The Maid Crew's principal office is at 7137 Staples Mill Rd, Richmond, VA 23228. You can access their exact coordinates and view driving distance and travel time from your current location via this Google Maps link.
The Maid Crew covers most of the Greater Richmond, Virginia area, including but not limited to:
Glen Allen
Short Pump
Ashland
Mechanicsville
Midlothian
Chesterfield
Chester
Manakin-Sabot
Moseley
Parts of Goochland
Additionally, we provide detailed coverage across the region—servicing neighborhoods such as Willow Lawn, the Museum District, Bon Air, Church Hill, The Fan, Scott’s Addition, Carytown, Forest Hill, Manchester, Rocketts Landing, Tarrington, Brandermill, Woodlake, The Highlands, East & West Chester, Innsbrook, Lauderdale, Tuckahoe, Lakeside, River Road, and Deep Run.
That’s a great question. In most jobs, people use the words 'Employee' or 'Contractor,' but those are actually legal labels for people who work for the government or a government-controlled business.
Under the law, an 'Employee' is SPECIFICALLY DEFINED as someone who works for the federal government, holds a public office, or is an officer of a federally-chartered corporation like a national bank, the U.S. Postal Service, Amtrak, Tennessee Valley Authority, etc.. Since this business is a private entity and doesn't hold any public office nor connected in any way to the federal or state government, we aren't part of that government system.
Because of that, we don't classify you as an 'Employee' or a 'Contractor' in the way the government defines them. Instead, you are a Private Vendor.
Here is how it works for you:
The Exchange: You are trading YOUR PRIVATE PROPERTY (your private labor) for OUR PRIVATE PROPERTY (our lawful money). We call this a 'par-value exchange'—it's an even trade of property --- there is no "profit" or "capital gains".
No Withholding: Because this isn't a government job or a 'public office' activity, the money we pay you isn't 'wages' or 'taxable income' under the law.
Full Value: This means we don't take any money out of what we owe you in order to give it to the IRS, and we don't send them any tax forms (like a W-2 or 1099), because the money we exchange with you is not "reportable income" according to United States Code.
For a brief, introductory overview backing up the legitimacy of our position on this, visit:
https://losthorizons.com/Documents/BriefAndBright.pdf
(Note: We've been misled all our lives to believe, like good little sheep, that everyone owes taxes, when in reality, 95% of most people in America do not owe the IRS a dime! As the Scriptures say: "We perish for lack of knowledge!" If everyone would spend just a few hours learning about taxation and the IRS according to the United States Code Title 26 via IRS and Tax Code Scholars like Dave Champion (https://drreality.news) and Pete Hendrickson, author of "Cracking the Code" (https://losthorizons.com), we would all be amazed at how deceived we've been.)
As an independent professional, you aren't "hired" for a shift—you are a trading partner, trading your time & labor for our lawful money! This means we don't offer "hours" at all. Instead, we offer Work Orders.
How much you work is entirely up to your own business goals:
1. You Set Your Capacity: You decide the volume of work you can handle. If your goal is to fill your calendar up, you simply set your availability to "Open" throughout the week. If we have the client demand, we will route as many work orders to you as you are willing to accept.
2. Scaling Up or Down: If you only want to operate part-time to balance other commitments, you control that by limiting your availability in the system. You are never "on the clock"; you are simply "open for business" or "closed for business."
3. Demand-Based Opportunities: Because this is a marketplace, the amount of work available depends on client demand. During busy seasons, there may be enough work orders to keep you busy from dawn till dusk. During slower periods, you have the freedom to seek additional contracts outside of our platform to keep yourself busy.
Yes! Because you are an independent business owner, you have absolute control over your own schedule. However, scheduling residential contracts works a little differently than an on-demand app like Uber or DoorDash.
Here is how managing your schedule works as a commercial vendor:
1. Total Control of Your Availability: You get to set your own working hours. If you want to take next Friday off, or only work mornings, you simply update your availability in our system. As long as you do this before we route you a work order, there is absolutely zero issue. You are the boss!
2. The Obligation of an Accepted Work-Order: While you have total freedom to set your schedule, once you formally accept a specific Work Order, you have entered into a binding commercial agreement. Unlike a food delivery app where jobs take 15 minutes, our premium clients schedule their cleanings weeks in advance and expect reliability.
3. The Financial Impact of "Backing Out": If you accept a work-order but then back out at the last minute, you aren't just changing your schedule—you are jeopardizing the brand's integrity and frustrating a client that made plans for your arrival. When this happens, the homeowner gets understandably upset and the Agency has to smooth things over by reassigning the work-order or rescheduling the client's standing appointment.
Premium clients demand reliability. If a vendor repeatedly drops accepted work-orders, the Agency will be forced to offer up the work-order to a more reliable professional. Unreliable Service Providers quickly lose access to the most lucrative, recurring client routes and will eventually be deplatformed.
Absolutely. As an independent service professional, you have total Operational Autonomy. You decide when your schedule is "Open" to receive work and when it is "Closed."
Here is how scheduling and availability work on our platform:
1. Managing Your "Business Hours": You provide us with your standing availability, which we keep on your Vendor Profile. If your schedule is closed on Tuesdays and Thursdays, we simply will not broker or offer any work orders to you on those days. You are never "on call"; you are simply "open for business" or "closed for business" based on your own financial needs and availability.
2. Reviewing Work-Order Offers: Based on your stated availability, we will route work-order opportunities to you through the Service Provider App. You have the right to review each project and decide if it's something you'd like to accept.
3. The Acceptance Deadline (The 4:00 PM Rule): To ensure our clients have a confirmed professional for their scheduled service, we use a Presumptive Acceptance model. Any work orders routed to your portal that are not expressly declined by 4:00 PM the day prior are considered formally accepted work-order.
Why this exists: This allows you to manage your workflow without having to manually "click accept" dozens of times a week. However, once that 4:00 PM deadline passes, the work-order is locked in, and your business is expected to fulfill that work order.
4. Taking Extended Time Off: If you need to shut down your schedule or availability for a week for vacation or personal reasons, you don't need to "request time off." You simply notify the Agency to block out your availability for those dates so that no work orders are routed to you during that time.
Because you are a private vendor running your own gig, you do not earn an hourly wage. Instead, you earn a guaranteed Flat Fee for every single project you choose to accept! (Similar to accepting jobs through Uber or DoorDash.)
Here is exactly how your money is calculated before you even agree to take a job:
For Example: Let’s say your Base Rate is $20. If we offer you a project sized at 4.0 BSH, your Flat Fee for that job is $80.
The Best Part: You are paid for giving the client a "5-Star" result, not for running down a clock. If you are highly skilled and finish the job a little early while still making the house look perfect, you still get the full $80 flat fee! (Plus any tip!)
As an independent professional, your earnings are completely in your control! You do not earn a strict "hourly wage" or a set "salary." Instead, you are paid a guaranteed Flat-Fee for every project you choose to accept.
Here is a look at what you can expect to earn:
Because you are an independent professional, you are the boss! You get to decide exactly how you want to run your business and fulfill your accepted jobs.
Here is how working solo versus working with a team looks for an independent vendor:
1. The Perks of Working Solo Most professionals choose to work completely on their own. When you work solo, you enjoy total freedom:
No Office to Report To: You never have to "clock in" at an office. You travel straight from your home to your first job, and go straight home when you finish.
Total Control of Your Schedule: You set your own availability! Need to drop the kids off at school and start at 9:00 AM? No problem. Just set your availability to start at 9:00 AM, and we will only offer you jobs that fit your schedule.
Keep All the Money: When you work alone, you keep 100% of the Flat-Fee settlement and 100% of the client tips!
Work at Your Own Pace: If you like to take your time and do highly detailed work, working solo means you never have to worry about a teammate rushing you.
2. Teaming Up for Large Projects Sometimes, a client requests a project that is simply too large for one person to complete in a standard timeframe. In these cases, we may offer the work order to 2 or 3 independent professionals at the same time to collaborate!
Shared Success: When you accept a shared project, you and the other professionals will work together to divide up the house.
Your Responsibilities: You are fully responsible for making sure your specific areas are cleaned perfectly. However, because you are all fulfilling the same work order, you also share the responsibility of making sure the entire house meets the "5-Star Standard" before anyone leaves.
Your Pay: Even when collaborating with others, you are still paid your own guaranteed Flat-Fee for your portion of the project!
3. Transportation Because you are running your own independent operation, you will use your own vehicle to get to your accepted jobs, whether you are driving solo or carpooling with your helper.
Because you work for yourself, you are in complete control of your own transportation!
Here is how getting to your accepted jobs works:
1. Using Your Own Vehicle: As an independent professional, you are responsible for getting yourself to the projects you choose to accept. Most professionals use their own personal vehicles and handle their own gas and insurance.
The Freedom Perk: Using your own car means you never have to waste time driving to our office in the morning. You can leave straight from your house to your first job, and go straight home when you are done!
2. The "Maid Crew" Vehicle Lease Option We know that some professionals prefer not to put miles on their personal cars. To help with this, we sometimes have official, branded Maid Crew vehicles available!
How it works: Because you are an independent business, you can choose to rent (or "lease") one of our branded vehicles to use for your jobs. You can lease the vehicle for the day or for the week. You can also, when working collaboratively with another vendor, split the cost of the lease payment.
Simple Payments: The small, agreed-upon lease fee simply comes directly out of your weekly flat-fee settlements. It is completely optional and just another tool to help you run your business smoothly!
As an independent professional running your own business, you do not receive a separate "mileage reimbursement" check. Instead, you manage your own travel!
Here is how your travel costs are covered as an independent vendor:
1. It is Built Into Your Pay: When you accept a project, your travel costs are already factored into your agreed-upon Base Rate and the total Flat-Fee you earn. You are paid for the entire project, which includes the cost of getting your business to the job site!
2. You Control How Far You Drive: Because you are the boss, you are never forced to drive anywhere you don't want to go. Since you get to choose which work orders to accept, you are completely in control of your daily driving distance. If a project is too far away, you simply decline it!
As an independent business owner, you have total control over your "Service Territory." You are never forced to drive to a location that doesn't make sense for your business!
Here is how travel and routing work on our platform:
1. You Choose Your Distance: The Maid Crew brokers contracts throughout the Greater Richmond area. When a work order is offered to you, you will see the general location of the project. You have the absolute right to accept or decline any work order based on the travel distance. You decide which projects are profitable for your business!
2. Route Efficiency: Our goal is to help you maximize your earnings by spending more time cleaning and less time driving. Whenever possible, we route work-order opportunities that are located close together. Most vendors find that their accepted projects are within a 5–15 minute drive of one another.
3. No Mandatory Office Visits: Because you are an independent professional, you never have to "report to an office" to start your day (unless you've opted to use one of our branded vehicles and/or are meeting or teaming up with another Service Professional and traveling together.) You head straight from your home to your first project and go straight home from your last one. By cutting out the trip to a central office, you save significant time and fuel every single day.
The Maid Crew is a locally owned business right here in Richmond, Virginia—not a giant corporate franchise! We view our independent professionals as highly valued commercial partners.
When you let us do the heavy lifting of finding clients and brokering jobs, you get to enjoy some massive perks:
1. Premium, Daytime-Only Jobs: We believe in a great work-life balance! We do not allow our clients to schedule services on nights or weekends. That means every single work order we offer you will fall between Monday and Friday, and jobs are almost always completely finished by 4:30 PM. You never have to worry about working late!
2. Major Holidays Are Yours: Our entire platform closes down for six major federally recognized holidays (including Black Friday and Christmas Eve). Because we do not offer work orders on these days, you can always count on having that time completely free to spend with your family and friends.
3. Automated Tip Reminders: As an independent vendor, you keep 100% of any tips you earn! To help you make even more money, our software automatically follows up with the client after every cleaning. We ask them to rate your "5-Star" service and give them an easy, built-in push to leave you a generous tip!
4. Commercial Rewards for Top Performers: We love doing business with reliable professionals. If you are consistently delivering high-quality, detailed cleanings and reliably completing a high volume of work orders, we frequently hand out extra commercial bonuses to say thank you for being a great partner!
You do not need years of formal business experience, but you do need the skills to deliver a perfect, "5-Star" result!
Because you are an independent Service Professional, we do not put you through a basic "how-to-clean" training program. You are the professional, so you get to decide your own cleaning methods and tricks of the trade!
However, we want you to be highly successful, so here is how we help you get started:
1. Vendor Onboarding: Instead of employee training, we provide a clear orientation on what our clients expect. We will show you the exact checklist of our "5-Star Standards" and how our digital work orders operate.
2. The 5-Star Standard: If you already have professional experience, you will fit right in! If you are newer to the industry, you simply need to be highly reliable, detail-oriented, and able to consistently deliver the high-quality results that our premium clients expect.
3. Working with Other Professionals: While you are your own boss, you may sometimes accept large jobs alongside other independent professionals. When sharing a project, being respectful, reliable, and able to carry your own weight is the key to getting great client ratings!
Because you are an independent professional, we don't "hire" employees—we partner with private vendors! Our platform is designed to onboard only one vendor at a time.
However, if you want to work alongside someone you know, here is how you can do that:
1. Starting Their Own Separate Business (The Easiest Route!): If your spouse or friend wants to receive their own jobs directly from our platform, they must run their own separate business. We like to build a solid, trusting relationship with you first. Once you have completed your first 90 days of "5-Star" work, your friend or spouse is welcome to apply to join our platform as their own separate vendor!
2. The "Helper" Option (Running a Multi-Person Business): Because you are the boss, you have the right to bring your spouse or friend to a job to help you as your own "subcontractor." However, expanding your business to include helpers comes with standard commercial paperwork and responsibilities.
If you decide to bring a helper, you will just need to:
Establish Your Track Record: Complete your first 90 days of 5-Star work on the platform first.
Handle the Clearances: Submit them for a background check during our monthly processing window and cover the $200 third-party vetting fee.
Provide Bonding: Provide a certificate of worker's comp and general liability insurance as well as a standard commercial surety bond to cover your team since you are bringing extra people into premium private homes.
Be the Boss: Because they work for you and not us, you are completely responsible for paying them directly out of your settlements and ensuring they too perform up to 5-Star standards.
Because of the extra paperwork, bonding, and tax responsibilities involved in bringing a helper, most professionals find it much easier and more profitable to simply work solo!
Because you are an independent professional, we do not "hire" employees, and we do not have a strict corporate "employee dress code"! Your personal style is totally up to you, and tattoos and facial piercings are absolutely welcome.
Because you are running your own business and interacting directly with clients in their private homes, here is how personal presentation works:
1. The "Client Comfort" Standard: The main goal of every work order is to make sure the client feels 100% safe and comfortable. We ask all of our independent vendors to maintain a neat, professional presentation that builds client trust.
2. Offensive or Extreme Imagery: If you have tattoos that feature imagery or language that most people would find offensive, threatening, or inappropriate (such as symbols, artwork or words promoting violence, hate, obscenity, the occult or death), we simply require that you cover them while fulfilling an accepted work order.
3. Protecting Your Money: This standard isn't about judging your personal style; it is about protecting your earnings and our brand! If a client feels alarmed by a severe facial piercing or an offensive tattoo and refuses to let you inside their home, the work order is canceled, and you would lose the Flat-Fee for that job. Keeping your presentation professional ensures the clients stay happy, your ratings stay high, and your business stays profitable!
Because you are an independent professional, we do not issue a mandatory "employee uniform." You have the freedom to choose your own work attire!
However, because we broker contracts for premium residential clients, every independent vendor must strictly adhere to our Commercial Presentation Standards to be granted access to a client's property.
Here is how presentation and attire work on our platform:
1. The "Commercial Access" Standard To protect the trust of our homeowners and the integrity of our brand, independent professionals are strictly prohibited from arriving at a job site in non-commercial or highly casual attire. To fulfill a work order, your business attire must NOT include:
Sleepwear, lounge-wear, or pajamas.
Gym apparel, including spandex, yoga pants, or athletic sweatpants.
Revealing clothing, unkempt garments lacking appropriate professional coverage, or shirts with offensive messaging.
Unsafe footwear (open-toed shoes, sandals, or slippers).
2. The Financial Reality Our clients expect a premium, professional business to arrive at their door. If you arrive at a property in gym clothes or sleepwear and the client feels uncomfortable and refuses to let you inside, the work order is immediately canceled, and you forfeit the entire Flat-Fee settlement for that job.
3. The "Visual Security" Option (The Easy Route) We know that finding clothes that are both comfortable to clean in and commercially professional can be a hassle. To make it easy, we offer official Maid Crew branded t-shirts! You are never forced to buy them, but most vendors prefer to use them. It instantly proves to the client who you are, builds immediate trust, and completely satisfies the Commercial Presentation Standard.
While you are in complete control of your independent business and your schedule, commercial security and safety standards strictly prohibit any unauthorized individuals—including children, relatives, or friends—from entering a client's private property.
Because you are servicing premium residential homes, you must adhere to strict site-access rules:
1. Worksite Security Clearances Our clients trust us to broker their work orders because we guarantee that every single person who steps foot in their home has passed a strict third-party background and security check. Because minors and non-working dependents cannot be commercially vetted or sign our required legal non-solicitation agreements, they cannot be granted property access.
2. Commercial Liability and Safety An active cleaning project is a commercial worksite. You are operating heavy vacuums, handling professional-grade chemicals, and working on wet surfaces. Commercial liability insurance policies (both yours and ours) strictly prohibit unvetted, non-working individuals from being present on an active, hazardous job site.
3. The "Delegated Personnel" Rule As an independent business, the only extra people you are ever allowed to bring to a job site are your own official "Delegated Personnel" (your helpers or subcontractors). And as a reminder, those helpers must be adults who have passed our security clearance, and you must hold a commercial surety bond to cover them before they can enter the home.
4. Protecting Your Settlement If a client comes home and finds an unauthorized person or a child inside their house, they will immediately cancel the service out of security or liability fears. If that happens, you lose the entire Flat-Fee for that work order, and it could severely damage your commercial rating on our platform.
