Due to logistical & security reasons, The Maid Crew DOES NOT accept NOR keep on file copies of client’s personal house keys. To ensure crew access on the day of cleaning, Clients will need to provide work-order instructions on method of entry… i.e. Hide-A-Key, leave side or back door unlocked, provide code through garage or through door with keypad entry, call for remote buzz in, realtor lock-box, etc. (For recurring clients, The Maid Crew can offer/sell realtor lock-boxes to the client for their own personal use for a one-time fee $15. Once purchased, lock-box belongs to client… the $15 is not a rental fee, it’s a purchase fee.) Exception: The only exception to the policy of not storing a client’s home key is for those living in a condo building where multiple keys are required to get through multiple layers of access & where hiding a key is not feasible.