CURRENT OR PREVIOUS CLIENT? PLEASE LOG-IN

CALL OUR RICHMOND HOUSE CLEANING SERVICE (804) 644-6243

CURRENT OR PREVIOUS CLIENT?

LOG IN
CALL
TEXT
LOGIN
BOOK

We're Often Asked ...

Our hours are Mon – Fri from 8am – 4:30pm. We do not work Saturdays or Sundays.

The Maid Crew does NOT require a contract or commitment (even if you want recurring service). We feel that our work should speak for itself. If you’re happy, you’ll keep us around. If you’re not happy, we’ll do what we can to make things right. If our best efforts fail, we’ll thank you for the opportunity to serve.

Deadline for canceling or rescheduling is 48hrs+ prior to a client’s appointment. Cancellations or reschedules submitted with LESS THAN 48hrs notice results in a $75 late-cancellation fee.

You do not need to be home during the cleaning. We typically clean while folks are at work. On the flip side, if you are going to be home, that’s okay too… we’ll just work around you.

Some clients will hide a key or leave a door unlocked on the day of service or provide us with a code for keyless entry through a door or garage. We have realtor lock-boxes we can make available at cost for $20 a box if you’d like to go that route. Although we can keep keys on file we prefer not to for multiple reasons. Exceptions can be made however if your home is within in a condo building which requires key-access through multiple security doors.

We love Pets (unless they’re aggressive)! Pets help to break up the monotony or normal routine of our day. Just let us know their name(s) and if there are any special instructions we need to be aware of, such as where treats are kept, if they’re allowed outside, etc.

For a complete list on what you can expect, please visit our Details page.

Tipping is neither required nor expected, but it is greatly appreciated by the Crew and a great way of saying “Thanks”. 100% of tips go directly to the Crew that provided the cleaning. If tipping, we recommend cash in a marked envelope (otherwise it’ll be viewed as you just left money lying around). Since we do not accept checks, the only other option for tipping is to call or text us in the office with instructions on how much tip should be added to the final card-charge.

At The Maid Crew, we want to make sure each and every client is happy with the service provided. One of the ways we do that is with a Satisfaction Guarantee. If you’re not happy with a particular aspect of our cleaning, then give us a call or email within 24 – 48 hours of our visit and we’ll come back out to provide a Re-Clean absolutely free.

It is The Maid Crew’s policy not to provide discounts or refunds once Time & Labor has been rendered. Instead of discounts or refunds, we offer clients the option of a Re-Clean if not completely happy with the quality of the cleaning provided. Conditions apply.

Looking for even more info? Check out our Frequently Asked Questions page.

FREQUENT QUESTIONS

We're Often Asked ...

Our hours are Mon – Fri from 8am – 4:30pm. We do not work Saturdays or Sundays.

The Maid Crew does NOT require a contract or commitment (even if you want recurring service). We feel that our work should speak for itself. If you’re happy, you’ll keep us around. If you’re not happy, we’ll do what we can to make things right. If our best efforts fail, we’ll thank you for the opportunity to serve.

Deadline for canceling or rescheduling is 48hrs+ prior to a client’s appointment. Cancellations or reschedules submitted with LESS THAN 48hrs notice results in a $75 late-cancellation fee.

You do not need to be home during the cleaning. We typically clean while folks are at work. On the flip side, if you are going to be home, that’s okay too… we’ll just work around you.

Some clients will hide a key or leave a door unlocked on the day of service or provide us with a code for keyless entry through a door or garage. We have realtor lock-boxes we can make available at cost for $20 a box if you’d like to go that route. Although we can keep keys on file we prefer not to for multiple reasons. Exceptions can be made however if your home is within in a condo building which requires key-access through multiple security doors.

We love Pets (unless they’re aggressive)! Pets help to break up the monotony or normal routine of our day. Just let us know their name(s) and if there are any special instructions we need to be aware of, such as where treats are kept, if they’re allowed outside, etc.

For a complete list on what you can expect, please visit our Details page.

Tipping is neither required nor expected, but it is greatly appreciated by the Crew and a great way of saying “Thanks”. 100% of tips go directly to the Crew that provided the cleaning. If tipping, we recommend cash in a marked envelope (otherwise it’ll be viewed as you just left money lying around). Since we do not accept checks, the only other option for tipping is to call or text us in the office with instructions on how much tip should be added to the final card-charge.

At The Maid Crew, we want to make sure each and every client is happy with the service provided. One of the ways we do that is with a Satisfaction Guarantee. If you’re not happy with a particular aspect of our cleaning, then give us a call or email within 24 – 48 hours of our visit and we’ll come back out to provide a Re-Clean absolutely free.

It is The Maid Crew’s policy not to provide discounts or refunds once Time & Labor has been rendered. Instead of discounts or refunds, we offer clients the option of a Re-Clean if not completely happy with the quality of the cleaning provided. Conditions apply.

Looking for even more info? Check out our Frequently Asked Questions page.

FAQs
BOOK NOW

Check out What's Included based on Service Type

Extra Tasks & Seasonal Chores

Need some seasonal chores attended to? No problem – we can take care of them for you. Below is a list of additional chores we can tackle for an additional fee.

  • Cleaning Inside of Fridge and/or Oven
  • Wiping out inside of Cabinets & Drawers
  • Cleaning Closet Shelving
  • Cleaning Patio & Furnishings
  • Washing of Interior Windows
  • Dust & Sweep Garage
  • Whole Home Disinfecting Mist
  • Chores listed above are not, by default, included with normal service. If needed, they do cost extra and need to be scheduled or requested in advance or at the time of booking.

Some Things We Don’t Do:

  • Carpet, Drapery or Upholstery Cleaning
  • Debris/Trash/Junk Removal Services
  • Wiping down or DeScuffing of Walls
  • Clean Up / Scrape Paint off Surfaces
  • Floor Grout Scrubbing/Restoration
  • Stripping or Waxing of Floors
  • Hand washing of Dishes
  • Laundry Services
  • Chandelier Cleaning
  • Polishing of Silverware
  • DeHoarding / DeCluttering
  • BioHazard / BioWaste Clean-Up
  • Fire or Water Damage Restoration
  • Fireplace soot/ash clean-up or removal.

In addition to the aforementioned list of services we do not provide, the next section spells out additional expectations as well as other things we DO NOT do or allow for. PLEASE READ THE NEXT SECTION. You may also want to avail yourself of our:

Terms of Service

Conditions for Service

The following is a partial publishing of our Terms of Service highlighting our expectations and other things we don’t do or allow for. Please review our full Terms of Service before booking service.
  • The Maid Crew personnel do not clean homes where there is an active infestation (toxic mold, fleas, bedbugs, etc), nor do they clean up human or animal biohazards (excrement, blood, vomit, cat-litter). Electricity, running water, functional plumbing and a means by which to access the property need to be available to the crew upon their arrival. The Maid Crew reserves the right to cancel the cleaning and refuse service should the property be deemed a health or safety hazard. Additionally, The Maid Crew personnel will not clean or remain on-site while there is active construction or renovation work taking place within the home or apartment. Should The Maid Crew arrive and then subsequently depart due any one of the aforementioned issues, the client will be required to pay for the crew’s time, from the point of arrival until the point of departure at a rate of $50 per cleaner per hour ($75 minimum), regardless of whether the client’s cleaning was started or completed. Additionally, there is a $75 fee for all Lock-Outs, Late-Cancellations or Reschedules submitted within 48 hours of our estimated arrival time (this includes the morning/day of service).
  • The Maid Crew personnel do not haul away, place out by the curb/dumpster or dispose of unwanted belongings, boxes, garbage or junk built up due to neglect/hoarding or left behind after a move. We provide cleaning services… we do not provide furniture, debris or junk removal services.
  • Due to the potential damage to or contamination of our vacuum(s) a home’s or property’s carpets and/or rugs will NOT be vacuumed in the event they contain: a large amount of paperclips, tacs, staples, nails, screws, broken glass, tiny little lego or barbie doll pieces… or fleas, bedbugs, feces, human/animal bodily fluids, etc. etc.
  • The Maid Crew personnel do not move or slide out appliances in order to clean underneath or behind. Attempting to do so could result in scratched or damaged flooring or in the accidental disconnection of electrical, water or gas lines. If cleaning is needed behind or under a stove, dishwasher, refrigerator, washer or dryer, either the Client or Maintenance personnel will need to be on-site to pull the appliances out & push/slide them back into place.
  • Due to safety concerns and insurance restrictions, The Maid Crew personnel only make use of 1 – 2 level step stools when needed. They do not bring nor make use of ladders either outside or inside the home even if the customer provides. They also do not climb or stand on top of counters to hand-wipe the top of cabinets or crown molding.
  • The Maid Crew personnel do not clean-up or scrape paint off windows, floors or countertops. Any paint clean-up or scraping will need to be attended to by the painters upon completion of their work and prior to The Maid Crew’s arrival. Additionally, our Crews/Cleaners do not act as “maintenance personnel” swapping burned-out light bulbs, removing or replacing bathroom or light fixtures, etc.
  • IMPORTANT: If you’re moving out of a rental, be advised that making use of a professional cleaning service does not guarantee the return of a rental deposit. Additionally, The Maid Crew will only remain accountable to the individual paying for the service – which is YOU. Should someone other than YOU (such as the property owner, manager or real estate agent) decide that the scope of cleaning that you requested & paid for does not meet their standards, you & that other individual will have to work it out. IF we are asked to return to provide extra detail or services, it will likely result in additional costs due to the additional time & labor.

Flat-Rate Service Guarantee:

For all Recurring, Fixed-Priced or Flat-Rate Services, The Maid Crew remains available to you for up to 48 hours after your cleaning allowing you time to look over our work and to make sure all is to your liking. If there are aspects of a particular cleaning you are unhappy with, simply contact us within 48 hours of our visit and we will gladly return to address any issue(s) you may have found.

No Refund Policy & Waiver of Re-Clean Remedy:

Please be aware that once time & labor has been rendered, a reclean (requested within 48hrs of our original visit) is the only remedy available for clients that find themselves unhappy with specific aspects of the cleaning. The Maid Crew does not offer full or partial refunds …. we provide no-cost recleans of the areas in question. And finally, if the client (or their representative) is home and conducts a walk-through while the crew is finishing up and subsequently gives a thumbs-up, signs off on the job and/or tips the crew as a gesture of appreciation for a job well done, such motions will be viewed as an acceptance of work rendered and a waiver of reclean eligibility.

Conditional Guarantee for Hourly Based Cleanings:

Hourly based jobs are based on a client’s budget and/or guestimate as to the amount of time & labor that’ll be needed to complete the scope of work requested. Due to the potential for a client to book or reserve an insufficient amount of time & labor, The Maid Crew cannot guarantee the amount of work completed. The Maid Crew will only provide a guarantee on that which the crew actually had time to attend to & sign off on. There is no guarantee or re-clean for rooms, tasks or areas not attended to due to time running out.  If the crew does need more time to complete the scope of work requested, the client will be afforded an opportunity to authorize more time. If a client finds an area which the crew cleaned to be lacking, The Maid Crew will be more than happy to return for a reclean of the area in question. (NOTE: Client must contact us within 48 hours of our original visit to qualify.)

Read Reviews
Book Now

NEED HELP?

Call 804-644-6243 or email: support@themaidcrew.com

COMPANY ADDRESS
7137 Staples Mill Rd.
Richmond, VA 23228
Mon-Fri 7:30a – 4:30pm

The Maid Crew’s Social Links

Facebook Twitter Google-plus Youtube