Frequently Asked Questions
Do you service my area?
The Maid Crew services most of Greater Richmond. There are some areas that we do not go to. Please check our SERVICE AREA MAP to determine availability.
What types of Cleanings do you offer?
One-time, Spring Cleanings, Move-Ins, Move-Outs, Post-Renovation, Commercial Buildings, Small Offices, etc.
What’s included in the Cleanings?
For a full description of what’s included and what not included, please visit our DETAILS page.
Do you offer partial or customized cleanings?
Clients are free to customize their cleanings to suit their needs and their budget. Don’t need certain rooms or a level of your home cleaned? No problem. Tell us what you do need, and we’ll tailor make a cleaning just for you.
Do I have to be home during the cleaning?
You do not need to be home during the cleaning. We typically clean while folks are at work. On the flip side, if you are going to be home, that’s okay too. Whether you’re home or not during our visit, you’ll still get a great cleaning.
If you will be getting serviced for the first time and you will not be home when the crew arrives, you’ll need to provide instructions on how we’re to gain access, if there are pets present, etc.
Most RECURRING clients provide us with a key. All key tags are numerically coded and secured in a locked key box when not in use.
I have pets... will that be a problem?
Pets are not a problem (unless it’s a pet tiger, boa constrictor or a bear you bought the last time the circus was in town). Just let us know the pets names and if there are any special instructions we need to be aware of (such as where treats are kept, if they’re allowed outside, etc.)
Do I need to do anything to prepare?
To get the greatest benefit out of our time in your home, we encourage clients to spend a few moments “picking up” and organizing prior to our arrival. Some clients joke about “cleaning up before The Maid Crew arrives”. 🙂
Do I have to sign a contract for recurring service?
With The Maid Crew, there’s never a contract. We feel that the quality of our work should speak for itself. If you like what you see, then you’re free to keep us around as long as you like.
Are the cleaners you send employees or subcontractors?
All those who wear The Maid Crew uniform are employees. As such, The Maid Crew takes care of all payroll withholding taxes, unemployment insurance, workers comp coverage and general liability. (Companies making use of subcontractors (1099 Workers) place YOU at risk for bearing financial responsibility in the event of worker injury and/or tax avoidance.) With The Maid Crew, you can rest easy knowing that all the details have been taken care of….. Both YOU and our Employees are fully covered.
How do I know I can trust The Maid Crew employees?
Prior to being allowed into a client’s home, all prospective employees of The Maid Crew undergo a thorough screening, to include reference checks, drug testing, DMV records and a NATIONWIDE criminal background check. Those who make it through our screening process are then put through one to two weeks of both tutorial and hands-on, supervised training to ensure you get only the best that we have to offer.
How many people will be coming to clean?
For safety, security and accountability reasons, a Maid Crew team is typically made up of two certified cleaners. If a particular team has a heavier than normal work-load for the day, a third person will usually be added. In rare occasions, when operational necessity dictates, The Maid Crew may send out a single crew member to service an account. If a “Crew of One” is ever necessary, the individual sent is typically one of our more senior, experienced and trustworthy employees.
Are the cleaners trained & experienced?
By choosing The Maid Crew, you’ve aligned yourself with some of the area’s BEST house cleaners. We’re pretty picky as to who we hire (and who we keep on board). Those working for The Maid Crew are thoroughly trained, uniformed and experienced. Many of those working for us have YEARS of expertise in the industry. Those who are new to the house cleaning industry are supervised by a Senior Crew Leader and inspected behind. If anything should ever fall through the cracks (regarding quality), you needn’t worry – Your Cleaning is Guaranteed. If you find something you’re not happy with, just call us within 24hrs and we’ll return at our own expense to address the issue.
Can you guarantee that I get the same people visit after visit?
The Maid Crew does it’s best to maintain the same crew on your account visit after visit. With that said, illness, vacation, departures or dismissals may necessitate a change in personnel from time to time. Your understanding and patience is greatly appreciated during the temporary replacement or transition from one worker or crew to the next.
Can the Crew remove their shoes upon entering my home?
Unfortunately, due to health, safety and insurance requirements, all Maid Crew personnel are required to wear shoes at all time, even while in your home.
Are tips required? How should I go about it?
Tipping is neither required nor expected, but it is greatly appreciated by the Crew and a great way of saying “Thanks”. 100% of tips go directly to the Crew that serviced your account for the day. Should you decide to offer a tip, you are free to leave cash, to include it in the check-payment or call to ask that we include an extra amount in your credit/debit card charge.
Can I personally hire members of The Maid Crew for weekend work or odd jobs?
Quick answer is: No. As stated within our Terms of Service, The Maid Crew requires clients to refrain from soliciting our staff to work for them directly… In fact, all Maid Crew employees sign a non-compete agreement upon being hired barring them from performing any services, either directly or indirectly, for any of our past, present or prospective clients both during their employment and for a period of one full year following their departure or dismissal. Should a client approach the Management of The Maid Crew directly and wish to retain us as a Domestic Placement Agency, we will gladly assist a homeowner in the recruitment, vetting and training of a qualified house-keeper for a nominal fee of $2500USD.
TRUST & SAFETY
Licensing, Bonding & Insurance
The Maid Crew is a Virginia Corporation licensed in the County of Henrico. General Liability Insurance and Bonding Certificates are issued through The Hartford and available upon request.
The safety and security of you, your home and your belongings is important to us. Employees of The Maid Crew have passed full background checks. The Maid Crew has partnered with DataSource for ensuring we hire only the best. Reviewing Seven Years of history, we look at:
- Address Verification
- Social Security Trace
- Dept of Motor Vehicles
- State & National Criminal Search
- National Sex Offender Database
Damage or Theft
At The Maid Crew, your trust & confidence is of utmost importance. We do our best to make sure every stage of the customer service experience goes off without a hitch. There are times however, in spite of a our best efforts, that things happen. And when they do, we strive to do all we can to help rectify the issue(s). If you’ve experienced a breakage or damage of personal property, or you believe something has come up missing after one of our cleanings, please give us a call as soon as possible.
Complaints & Feedback
We LOVE feedback, both the good and the not-so-good. If you’ve got concerns about the quality of service, we want to know about it – it’s the only means we have of knowing where there’s a problem and how to fix it. If you’ve got PRAISE, we look forward passing it on and sharing your thoughts with the entire staff. To provide feedback and rate the Crew’s work, simply email or telephone us …. our info is at the bottom of the screen.
Access & Security of your home
As for accessing your home, clients preferences dictate. Some folks prefer to leave a key hidden, a door unlocked or to provide us with a key for use & safe-keeping. For info on how we handle key storage and security systems, please CLICK HERE. With regard to allowing others access into your home while the cleaning is taking place, all crew members are under instructions NOT to allow any other individuals access without prior approval of the home-owner. All those claiming to be family, friends, neighbors, hired-contractors, nannies, etc, will need to produce and make use of a working copy of your key if they are to be allowed access into your home while we are there.
How do you handle house keys?
As for accessing your home, clients preferences dictate. Some folks prefer to leave a key hidden, a door unlocked or to provide us with a key for use & safe-keeping. For info on how we handle key storage and security systems, please CLICK HERE.