What to Expect & DisclaimerDetermining how much to charge for a move-in/out or apartment turnover is tricky. The conditions we walk into vary greatly which can affect how much time will be required. Customization also affects pricing. Some folks want their fridge & windows cleaned while others do it themselves to save money. In a nutshell, it’s all based on the size & condition of the home and any extra tasks you may need done. Our flat-rate pricing is based on industry and historical averages as to the amount of time & labor that will be needed for your size home. This, obviously, is based on a “sight unseen” assumption that the home’s condition falls within industry historical averages. Should the true condition of the home or a change in the scope of work require more time & labor than initially estimated through our pricing algorithm, you will be afforded an opportunity to authorize more time. Failing to authorize more time may result in the crew not being able to fully complete the cleaning. As stated previously, the conditions we walk in to vary greatly, as does client expectations which is why we’ve published Terms of Service along with additional requirements and considerations most often associated with vacant, move-in/out type cleanings. Please take a moment to read through them below. Conditions & Expectations
Flat-Rate Service Guarantee:For all Recurring, Fixed-Priced or Flat-Rate Services, The Maid Crew remains available to you for up to 48 hours after your cleaning allowing you time to look over our work and to make sure all is to your liking. If there are aspects of a particular cleaning you are unhappy with, simply contact us within 48 hours of our visit and we will gladly return to address any issue(s) you may have found.
Conditional Guarantee for Hourly Based CleaningsHourly based jobs are based on a client’s budget and/or guestimate as to the amount of time & labor that’ll be needed to complete the scope of work requested. Due to the potential for a client to book or reserve an insufficient amount of time & labor, The Maid Crew cannot guarantee the amount of work completed. The Maid Crew will only provide a guarantee on that which the crew actually had time to attend to & sign off on. There is no guarantee or re-clean for rooms, tasks or areas not attended to due to time running out. If the crew does need more time to complete the scope of work requested, the client will be afforded an opportunity to authorize more time. If a client finds an area which the crew cleaned to be lacking, The Maid Crew will be more than happy to return for a reclean of the area in question. (NOTE: Client must contact us within 48 hours of our original visit to qualify.) Please be aware that once time & labor has been rendered, a reclean is the only remedy available for clients that find themselves unhappy with specific aspects of the cleaning. The Maid Crew does not offer full or partial refunds …. we provide no-cost recleans. And finally, if the client (or their representative) is home and conducts a walk-through while the crew is finishing up and subsequently gives a thumbs-up or signs off on the job, such a motion will be viewed as an acceptance of work rendered and a waiver of reclean eligibility.