What to Expect & Disclaimer

Determining how much to charge for a move-in/out or apartment turnover can be tricky. Our flat-rate pricing is based on industry and historical averages as to the amount of time & labor that will be needed for your size home. This, obviously, is based on a “sight unseen” assumption that the home’s condition falls within industry historical averages. Should the true condition of the home or a change in the scope of work require more time & labor than initially estimated through our pricing algorithm, you will be afforded an opportunity to authorize more time. Failing to authorize more time may result in the crew not being able to fully complete the cleaning.

Please review our full Terms of Service along with additional move-in/out conditions & expectations as published below.

    • The Maid Crew personnel do not clean homes where there is an active infestation (toxic mold, fleas, bedbugs, etc), nor do they clean up human or animal biohazards (excrement, blood, vomit, cat-litter). Electricity, running water, functional plumbing and a means by which to access the property need to be available to the crew upon their arrival. The Maid Crew reserves the right to cancel the cleaning and refuse service should the property be deemed a health or safety hazard. Additionally, The Maid Crew personnel will not clean or remain on-site while there is active construction or renovation work taking place within the home or apartment. Should The Maid Crew arrive and then subsequently depart due any one of the aforementioned issues, the client will be required to pay for the crew’s time, from the point of arrival until the point of departure at a rate of $50 per cleaner per hour ($75 minimum), regardless of whether the client’s one-time, initial or move-in/out clean was started or completed. Additionally, there is a $75 fee for all Lock-Outs, Late-Cancellations or Reschedules submitted within 48 hours of our estimated arrival time (this includes the morning/day of service).
    • With respect to a Move-Out Cleaning, all cabinets, drawers, closets & pantries, along with the fridge & freezer must be completely empty of personal belongings. The Maid Crew is not responsible for hauling away, placing out by the curb/dumpster or disposing of unwanted belongings, boxes, garbage or junk left behind after the move. (Basically, the place needs to be empty… we’re there to clean, not serve as a furniture, debris or junk removal service.)
    • The Maid Crew personnel do not move or slide out appliances in order to clean underneath or behind. Attempting to do so could result in scratched or damaged flooring or in the accidental disconnection of electrical, water or gas lines. If cleaning is needed behind or under a stove, dishwasher, refrigerator, washer or dryer, either the Client or Maintenance personnel will need to be on-site to pull the appliances out & push/slide them back into place.
    • Due to safety concerns and insurance restrictions, The Maid Crew personnel only make use of 1 – 2 level step stools when needed. They do not bring nor make use of ladders either outside or inside the home even if the customer provides. They also do not climb or stand on top of counters to hand-wipe the top of cabinets or crown molding.
    • The Maid Crew personnel do not clean-up or scrap paint off windows, floors or countertops. Any paint clean-up or scraping will need to be attended to by the painters upon completion of their work and prior to The Maid Crew’s arrival. Additionally, our Crews/Cleaners do not act as “maintenance personnel” swapping burned-out light bulbs, removing or replacing bathroom or light fixtures, etc.
    • IMPORTANT: If you’re moving out of a rental, be advised that making use of a professional cleaning service does not guarantee the return of a rental deposit. Additionally, The Maid Crew will only remain accountable to the individual paying for the service – which is YOU. Should someone other than YOU (such as the property owner, manager or real estate agent) decide that the scope of cleaning that you requested & paid for does not meet their standards, you & that other individual will have to work it out. IF we are asked to return to provide extra detail or services, it will likely result in additional costs due to the additional time & labor.

Flat-Rate Service Guarantee:

For all Recurring, Fixed-Priced or Flat-Rate Services, The Maid Crew remains available to you for up to 48 hours after your cleaning allowing you time to look over our work and to make sure all is to your liking. If there are aspects of a particular cleaning you are unhappy with, simply contact us within 48 hours of our visit and we will gladly return to address any issue(s) you may have found.

Conditional Guarantee for Hourly Based Cleanings

Hourly based jobs are based on a client’s budget and/or guestimate as to the amount of time & labor that’ll be needed to complete the scope of work requested. Due to the potential for a client to book or reserve an insufficient amount of time & labor, The Maid Crew cannot guarantee the amount of work completed. The Maid Crew will only provide a guarantee on that which the crew actually had time to attend to & sign off on. There is no guarantee or re-clean for rooms, tasks or areas not attended to due to time running out.  If the crew does need more time to complete the scope of work requested, the client will be afforded an opportunity to authorize more time. If a client finds an area which the crew cleaned to be lacking, The Maid Crew will be more than happy to return for a reclean of the area in question. (NOTE: Client must contact us within 48 hours of our original visit to qualify.) Please be aware that once time & labor has been rendered, a reclean is the only remedy available for clients that find themselves unhappy with specific aspects of the cleaning. The Maid Crew does not offer full or partial refunds …. we provide no-cost recleans. And finally, if the client (or their representative) is home and conducts a walk-through while the crew is finishing up and subsequently gives a thumbs-up or signs off on the job, such a motion will be viewed as an acceptance of work rendered and a waiver of reclean eligibility.