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Richmond Home Cleaning Service Icon for The Maid Crew

We're Often Asked

Our hours are Mon – Fri from 8am – 4:30pm. We do not work Saturdays or Sundays.

The Maid Crew does NOT require a contract or commitment (even if you want recurring service). We feel that our work should speak for itself. If you’re happy, you’ll keep us around. If you’re not happy, we’ll do what we can to make things right. If our best efforts fail, we’ll thank you for the opportunity to serve.

Deadline for canceling or rescheduling is 48hrs+ prior to a client’s appointment. Cancellations or reschedules submitted with LESS THAN 48hrs notice results in a $75 late-cancellation fee.

You do not need to be home during the cleaning. We typically clean while folks are at work. On the flip side, if you are going to be home, that’s okay too… we’ll just work around you.

Some clients will hide a key or leave a door unlocked on the day of service or provide us with a code for keyless entry through a door or garage. We have realtor lock-boxes we can make available at cost for $20 a box if you’d like to go that route. Although we can keep keys on file we prefer not to for multiple reasons. Exceptions can be made however if your home is within in a condo building which requires key-access through multiple security doors.

We love Pets (unless they’re aggressive)! Pets help to break up the monotony or normal routine of our day. Just let us know their name(s) and if there are any special instructions we need to be aware of, such as where treats are kept, if they’re allowed outside, etc.

For a complete list on what you can expect, please visit our Details page.

Tipping is neither required nor expected, but it is greatly appreciated by the Crew and a great way of saying “Thanks”. 100% of tips go directly to the Crew that provided the cleaning. If tipping, we recommend cash in a marked envelope (otherwise it’ll be viewed as you just left money lying around). Since we do not accept checks, the only other option for tipping is to call or text us in the office with instructions on how much tip should be added to the final card-charge.

At The Maid Crew, we want to make sure each and every client is happy with the service provided. One of the ways we do that is with a Satisfaction Guarantee. If you’re not happy with a particular aspect of our cleaning, then give us a call or email within 24 – 48 hours of our visit and we’ll come back out to provide a Re-Clean absolutely free.

It is The Maid Crew’s policy not to provide discounts or refunds once Time & Labor has been rendered. Instead of discounts or refunds, we offer clients the option of a Re-Clean if not completely happy with the quality of the cleaning provided. Conditions apply.

Looking for even more info? Check out our Frequently Asked Questions page.

Frequent Questions
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House Cleaning Service
Referral Rewards Program

Refer a friend (or family member) to The Maid Crew and you’ll both save!

Discount Savings for Richmond Maid Service

Who doesn’t like to save money with a good discount? Well, with The Maid Crew House Cleaning of Richmond’s Referral Rewards Program, clients can bring down the cost of professional house cleaning and maid service in the Glen Allen, Chesterfield and greater Richmond VA region. The best part about this affiliate or referral rewards program is that there’s no limit to the savings. The more friends, family or coworkers you refer, the greater amount of service credits you’ll accumulate that can be applied against the cost of your housekeeping service.

How Our Referral Program Works

As with any savings club, membership or referral program, there are a few guidelines. We’ve tried to keep the rules as simple and straight-forward as possible. 

  • Tell others about your experience with The Maid Crew House Cleaning of Richmond.
  • For each NEW client that signs up with The Maid Crew for the first time through your referral link AND COMPLETES a maid service appointment, you will automatically get $50 in service credits added in to your Referral Rewards account.
  • Redeem credits to bring down the cost of future cleanings. Apply your entire credit balance toward the cost of a single cleaning or split the balance across multiple future visits.

Qualifying for Maid Service Referral Credits

  • YOU and the person you refer must live within The Maid Crew’s current service area.
  • YOU must already be in our system as having received service from us.
  • The person you refer MUST either:
    • If booking over the phone: MENTION YOU BY NAME at the time their account and appointment is first set up.
    • If booking online: Book service AFTER CLICKING or USING YOUR UNIQUE REFERRAL LINK. Note: if the person you refer clicks your referral link but then navigates away from the booking page, the referral connection link will be lost. To reconnect, they will need to make use of the referral link again.  
  • The person you refer must set up their own personal account with The Maid Crew under their own unique email, mobile number, physical home address and payment info.
  • The person referred must complete the process of receiving and paying for service before the system will credit your account with the $50 Referral Rewards. Once the referred has completed their first booking and your rewards have been credited, you will get both an email & text letting you know that your credits are available for redemption, at which point you can log in to your account, review your current credit balance and apply them to your next cleaning or allow the balance to continue growing until such time that you’d like to redeem.

Disqualifying Factors for Referral Rewards

Referral reward credits are not awarded if the person referred ….

  • lists the same home or service address as the person that referred them.
  • does not use your referral link or mention you at the time of account set-up.  
  • cancels or does not complete their first appointment for service. 
  • is identified within our system as:
    • having been a previous client
    • having been previously referred by another
    • having a gift card on file under their name & email.

Best Way to Refer Someone

  • First, LOG-IN to your Maid Crew account, then click on the header menu-item “Earn Credits”.
  • You can opt to have US send your friends or family either an email or a text message inviting them to book service with The Maid Crew. They’ll be informed that clicking your referral link will provide them with a $50 New Client Referral Discount automatically applied to their first booking. To make use of this method, you’ll need to enter either emails OR mobile phone numbers, separated by a comma.
  • In addition to having us email or text them an invitation, you could also opt to share an auto-generated post on Facebook or Twitter (X) simply by clicking on the Facebook or Twitter logo next to your system generated referral link. You must be logged in to either Facebook or Twitter already for this to work.
  • Alternatively, you could also simply copy your unique system generated referral link (click on the link icon next to the Twitter logo) and your referral link will be copied allowing you to paste it in to your own email or text for delivery outside of the system.
  • There is also the old-fashioned method of encouraging your friends and loved ones to simply mention you by name if/when they call to set up service for the first time.

Contact Us

Phone: 804-644-6243

Email: support@themaidcrew.com

Address: 7137 Staples Mill Rd
Richmond, VA 23228

Working Hours: Mon-Fri 7:30am – 4:30pm

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