Access & Security

Keys

Key Safety

Keys provided to us for safekeeping are numerically tagged and stored in a locked keybox when not in use. Only the manager has access to the keybox. In the event a key is dropped or lost, there is no identification on the keytag leading it back to your home.

Alarm System

Alarms

Although we can include arming & disarming notes in your work-order, The Maid Crew will not bear financial responsibility for accidental triggering and/or police dispatch. Nowadays, most folks have opted to take care of this remotely through their smartphone.

Lock Out

Lock-Out Fee

If our Crew is either turned away at your door or simply unable to gain access to your home, an attempt will be made to contact you for assistance. If you cannot be reached or you refuse service, a fee of $50 will be automatically billed to your account & charged to your credit card on file.

Alarm System

Late Cancellations

Once scheduled and confirmed, a Client will have up to 12 noon ONE BUSINESS DAY prior to their appointment to cancel or reschedule fee-free. Those failing to provide The Maid Crew with required advance notice will have their account assessed a $50 late cancellation fee and charged to their credit card on file.