The Maid Crew does NOT require a contract or commitment (even if you want recurring service). We feel that our work should speak for itself. If you’re happy, you’ll keep us around. If you’re not happy, we’ll do what we can to make things right. If our best efforts fail, we’ll thank you for the opportunity to serve.
Deadline for canceling or rescheduling is 48hrs+ prior to a client’s appointment. Cancellations or reschedules submitted with LESS THAN 48hrs notice results in a $75 late-cancellation fee.
You do not need to be home during the cleaning. We typically clean while folks are at work. On the flip side, if you are going to be home, that’s okay too… we’ll just work around you.
Some clients will hide a key or leave a door unlocked on the day of service or provide us with a code for keyless entry through a door or garage. We have realtor lock-boxes we can make available at cost for $20 a box if you’d like to go that route. Although we can keep keys on file we prefer not to for multiple reasons. Exceptions can be made however if your home is within in a condo building which requires key-access through multiple security doors.
We love Pets (unless they’re aggressive)! Pets help to break up the monotony or normal routine of our day. Just let us know their name(s) and if there are any special instructions we need to be aware of, such as where treats are kept, if they’re allowed outside, etc.
Tipping is neither required nor expected, but it is greatly appreciated by the Crew and a great way of saying “Thanks”. 100% of tips go directly to the Crew that provided the cleaning. If tipping, we recommend cash in a marked envelope (otherwise it’ll be viewed as you just left money lying around). Since we do not accept checks, the only other option for tipping is to call or text us in the office with instructions on how much tip should be added to the final card-charge.
At The Maid Crew, we want to make sure each and every client is happy with the service provided. One of the ways we do that is with a Satisfaction Guarantee. If you’re not happy with a particular aspect of our cleaning, then give us a call or email within 24 – 48 hours of our visit and we’ll come back out to provide a Re-Clean absolutely free.
It is The Maid Crew’s policy not to provide discounts or refunds once Time & Labor has been rendered. Instead of discounts or refunds, we offer clients the option of a Re-Clean if not completely happy with the quality of the cleaning provided. Conditions apply.
Our techs, once they’ve graduated out of 1-3 weeks worth of training, typically earn between $18-$22 per hour BUT it’s only for the time spent cleaning inside the customer’s home. We do not pay for drive-time between houses or prep time in the morning.
If working a full 5 days a week Monday – Friday, weekly wages during training is anywhere between $400 – $500. Once out of training, the average weekly earnings (before taxes) is between $500 – $700. In addition to that, we also have a monthly performance bonus which could net you up to an additional $135 on the first Friday of each month.
We do not offer “flex scheduling” like you’d find with Uber or DoorDash which allows you to turn on/off your availability. And, while we are not opposed to hiring part-time workers, we prefer to reserve any available openings for those seeking full time employment. Full time for us means working Monday through Friday from 8am until work is complete (2:30pm – 4:30pm). If you’re seeking part-time work, you’d have to be available for at least 3 days a week and be available to work the entire day when scheduled…. we do not offer “half-day” schedules. We also do not offer or guarantee that you’ll be off by a certain time… like 2pm, for those who would want to be home in time to get their child off the school bus. (Additionally, part-time workers are not eligible for benefits or paid-day-off bonuses.)
We do not typically hire “couples” or friends or siblings with the intent on allowing them to work together as a team. If you were to be hired and your employment works out well and you then refer a sibling, spouse or friend, we would consider their application but would never hire them under the condition that you and they be allowed to work exclusively together.
No… but it definitely helps. Regardless of experience, all new-hires go through a certain degree of training. For those with experience, it’s more about learning how we here at The Maid Crew do things. If you don’t have experience it will probably take you longer to get through training as you’ll have to learn new habits, patterns, tips & tricks of the trade. In the end, what we’re really looking for is not necessarily experience but someone that’s reliable, works well with others, is teachable, respectful, and who can keep up with their coworkers and who genuinely cares about blessing others through their cleaning abilities.
With each employment ad we run, we literally filter through hundreds of applications just to find the few candidates that look like they might be a good fit. Once we’ve narrowed down our search, we send out invitations for an in-person, face-to-face meeting at our office. Once we’ve completed interviewing all the candidates, it’s simply a matter of determining who would be the best fit based on additional factors & considerations built into the recruitment process such as: Reference Checks, Background Check, Drug Screening, etc.
If you have applied with us before or if you do not receive a response this time around, feel free submit another application…. this will let us know you’re still interested and would like to be reconsidered.
