The Maid Crew does NOT require a contract or commitment (even if you want recurring service). We feel that our work should speak for itself. If you’re happy, you’ll keep us around. If you’re not happy, we’ll do what we can to make things right. If our best efforts fail, we’ll thank you for the opportunity to serve.
Deadline for canceling or rescheduling is 48hrs+ prior to a client’s appointment. Cancellations or reschedules submitted with LESS THAN 48hrs notice results in a $75 late-cancellation fee.
You do not need to be home during the cleaning. We typically clean while folks are at work. On the flip side, if you are going to be home, that’s okay too… we’ll just work around you.
Some clients will hide a key or leave a door unlocked on the day of service or provide us with a code for keyless entry through a door or garage. We have realtor lock-boxes we can make available at cost for $20 a box if you’d like to go that route. Although we can keep keys on file we prefer not to for multiple reasons. Exceptions can be made however if your home is within in a condo building which requires key-access through multiple security doors.
We love Pets (unless they’re aggressive)! Pets help to break up the monotony or normal routine of our day. Just let us know their name(s) and if there are any special instructions we need to be aware of, such as where treats are kept, if they’re allowed outside, etc.
Tipping is neither required nor expected, but it is greatly appreciated by the Crew and a great way of saying “Thanks”. 100% of tips go directly to the Crew that provided the cleaning. If tipping, we recommend cash in a marked envelope (otherwise it’ll be viewed as you just left money lying around). Since we do not accept checks, the only other option for tipping is to call or text us in the office with instructions on how much tip should be added to the final card-charge.
At The Maid Crew, we want to make sure each and every client is happy with the service provided. One of the ways we do that is with a Satisfaction Guarantee. If you’re not happy with a particular aspect of our cleaning, then give us a call or email within 24 – 48 hours of our visit and we’ll come back out to provide a Re-Clean absolutely free.
It is The Maid Crew’s policy not to provide discounts or refunds once Time & Labor has been rendered. Instead of discounts or refunds, we offer clients the option of a Re-Clean if not completely happy with the quality of the cleaning provided. Conditions apply.
The following is a partial publishing of our Terms of Service outlining what we don’t do, expected condition of the home, etc… Please review our full Terms of Service before booking service.
The Maid Crew personnel do not clean homes where there is an active infestation (toxic mold, fleas, bedbugs, etc), nor do they clean up human or animal biohazards (excrement, blood, vomit, cat-litter). Electricity, running water, functional plumbing and a means by which to access the property need to be available to the crew upon their arrival. The Maid Crew reserves the right to cancel the cleaning and refuse service should the property be deemed a health or safety hazard. Additionally, The Maid Crew personnel will not clean or remain on-site while there is active construction or renovation work taking place within the home or apartment. Should The Maid Crew arrive and then subsequently depart due any one of the aforementioned issues, the client will be required to pay for the crew’s time, from the point of arrival until the point of departure at a rate of $50 per cleaner per hour ($75 minimum), regardless of whether the client’s cleaning was started or completed. Additionally, there is a $75 fee for all Lock-Outs, Late-Cancellations or Reschedules submitted within 48 hours of our estimated arrival time (this includes the morning/day of service).
The Maid Crew personnel do not haul away, place out by the curb/dumpster or dispose of unwanted belongings, boxes, garbage or junk built up due to neglect/hoarding or left behind after a move. We provide cleaning services… we do not provide furniture, debris or junk removal services.
The Maid Crew does NOT provide or offer:
Carpet, Drapery or Upholstery Cleaning
Debris/Trash/Junk Removal Services
Wiping down or DeScuffing of Walls
Paint Scraping or Clean-up Services
Floor Grout Scrubbing/Restoration
Stripping or Waxing of Floors
Hand washing of Dishes
Laundry Services
Chandelier Cleaning
Polishing of Silverware
DeHoarding / DeCluttering
BioHazard / BioWaste Clean-Up
Nicotine, Fire or Water Restoration
Fireplace soot/ash clean-up or removal.
Due to the potential damage to or contamination of our vacuum(s)….. carpets and/or rugs will NOT be vacuumed in the event they contain: a large amount of paperclips, tacs, staples, nails, screws, broken glass, tiny little lego or barbie doll pieces… or fleas, bedbugs, feces, human/animal bodily fluids, etc. etc.
The Maid Crew personnel do not move or slide out appliances in order to clean underneath or behind. Attempting to do so could result in scratched or damaged flooring or in the accidental disconnection of electrical, water or gas lines. If cleaning is needed behind or under a stove, dishwasher, refrigerator, washer or dryer, either the Client or Maintenance personnel will need to be on-site to pull the appliances out & push/slide them back into place.
Due to safety concerns and insurance restrictions, The Maid Crew personnel only make use of 1 – 2 level step stools when needed. They do not bring nor make use of ladders either outside or inside the home even if the customer provides. They also do not climb or stand on top of counters to hand-wipe the top of cabinets or crown molding.
The Maid Crew personnel do not clean-up or scrape paint off windows, floors or countertops. Any paint clean-up or scraping will need to be attended to by the painters upon completion of their work and prior to The Maid Crew’s arrival. Additionally, our Crews/Cleaners do not act as “maintenance personnel” swapping burned-out light bulbs, removing or replacing bathroom or light fixtures, etc.
IMPORTANT: If you’re moving out of a rental, be advised that making use of a professional cleaning service does not guarantee the return of a rental deposit. Additionally, The Maid Crew will only remain accountable to the individual paying for the service – which is YOU. Should someone other than YOU (such as the property owner, manager or real estate agent) decide that the scope of cleaning that you requested & paid for does not meet their standards, you & that other individual will have to work it out. IF we are asked to return to provide extra detail or services, it will likely result in additional costs due to the additional time & labor.
