Tele / Text: (804) 644-6243

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Do you work weekends?

Our hours are Mon – Fri from 8am – 4:30pm. We do not work Saturdays or Sundays.

Contract required?

The Maid Crew does NOT require a contract or commitment (even if you want recurring service). We feel that our work should speak for itself. If you’re happy, you’ll keep us around. If you’re not happy, we’ll do what we can to make things right. If our best efforts fail, we’ll thank you for the opportunity to serve.

If I need to cancel?

Deadline for canceling or rescheduling is 48hrs+ prior to a client’s appointment. Cancellations or reschedules submitted with LESS THAN 48hrs notice results in a $75 late-cancellation fee.

Do I need to be home?

You do not need to be home during the cleaning. We typically clean while folks are at work. On the flip side, if you are going to be home, that’s okay too… we’ll just work around you.

Access & Entry?

Some clients will hide a key or leave a door unlocked on the day of service or provide us with a code for keyless entry through a door or garage. We have realtor lock-boxes we can make available at cost for $20 a box if you’d like to go that route. Although we can keep keys on file we prefer not to for multiple reasons. Exceptions can be made however if your home is within in a condo building which requires key-access through multiple security doors.

Okay around pets?

We love Pets (unless they’re aggressive)! Pets help to break up the monotony or normal routine of our day. Just let us know their name(s) and if there are any special instructions we need to be aware of, such as where treats are kept, if they’re allowed outside, etc.

What's included?

For a complete list on what you can expect, please visit our Details page.

Policy on tipping?

Tipping is neither required nor expected, but it is greatly appreciated by the Crew and a great way of saying “Thanks”. 100% of tips go directly to the Crew that provided the cleaning. If tipping, we recommend cash in a marked envelope (otherwise it’ll be viewed as you just left money lying around). Since we do not accept checks, the only other option for tipping is to call or text us in the office with instructions on how much tip should be added to the final card-charge.

What if I'm not happy?

At The Maid Crew, we want to make sure each and every client is happy with the service provided. One of the ways we do that is with a Satisfaction Guarantee. If you’re not happy with a particular aspect of our cleaning, then give us a call or email within 24 – 48 hours of our visit and we’ll come back out to provide a Re-Clean absolutely free.

Do you offer refunds?

It is The Maid Crew’s policy not to provide discounts or refunds once Time & Labor has been rendered. Instead of discounts or refunds, we offer clients the option of a Re-Clean if not completely happy with the quality of the cleaning provided. Conditions apply.

Additional Questions...

Looking for even more info? Check out our Frequently Asked Questions page.

The Importance of Turnover Cleaning for Property Managers

September 14, 2023

As property managers, the task of ensuring your rental properties are in optimal condition for new occupants is a responsibility that cannot be overlooked. In the world of property management, maintaining the pristine condition of your properties between tenants is crucial.

If you’re in Richmond, you might want to explore the significance of turnover cleaning, a vital aspect of property management that plays a pivotal role in ensuring tenant satisfaction and property value retention. This guide will provide you with an in-depth explanation of the importance of this type of hygiene maintenance.

How important is turnover cleaning?

Where in Richmond and the surrounding area can I find reliable turnover cleaning?

Let’s go over the main reasons why maintenance in between tenants matters:

1. First impressions matter

The adage “you never get a second chance to make a first impression” rings especially true in the world of property management. When a potential tenant steps into a vacant property, their initial impression can significantly influence their decision to rent. A clean and well-maintained property speaks volumes about your commitment to their comfort and satisfaction.

2. Tenant satisfaction leads to retention

Satisfied tenants are more likely to stay longer, reducing turnover rates and the associated costs of finding new tenants. Regular maintenance ensures that your properties are move-in ready, making tenants feel welcomed and valued. This, in turn, fosters a positive landlord-tenant relationship.

3. Preserving property value

The condition of your rental property directly impacts its market value. Neglecting maintenance can lead to a gradual decline in the property’s overall condition, resulting in a diminished value. Regular tidying and maintenance not only preserve property value but can also increase it over time.

4. Compliance with health and safety standards

In the age of stringent health and safety regulations, maintaining a clean and sanitized property is essential. Neglecting cleanliness can lead to violations and potential legal issues. Regular maintenance ensures that your property complies with all relevant health and safety standards, protecting you from legal liabilities.

5. Reducing maintenance costs

Regular maintenance between tenants allows you to identify and address minor issues before they escalate into costly repairs. Catching problems early can save you a substantial amount in maintenance costs over time.

6. Attracting quality tenants

Clean and well-maintained properties attract quality tenants who are more likely to pay rent on time and treat the property with respect. High-quality tenants contribute to a smoother property management experience and reduce the risk of property damage.

7. Efficient turnaround time

Efficient maintenance ensures a quick turnaround between tenants. Minimizing the vacant period between tenants is essential for maximizing rental income and minimizing losses.

Final note

Remember that this type of maintenance is an investment in your property’s long-term success. It’s not just about cleanliness, it’s about maintaining and enhancing the value of your investment. Janitors and building cleaners cannot take care of specific units at this level.

So, as a property manager, embrace the significance of maintenance between tenants. Your commitment to maintaining clean and well-maintained properties will not only benefit your bottom line but also elevate your reputation in the competitive world of property management.

Where in Richmond and the surrounding area can I find reliable turnover cleaning?

Are you ready to experience the cleanliness and unmatched professionalism that The Maid Crew offers? Don’t wait any longer, take the first step towards a spotless, stress-free environment.

Whether your property is close to Maymont or in another part of the city, our expert team is just a click or a call away, ready to transform your space into a pristine haven. Experienced in taking care of properties in between tenants, our pros can help you make a maintenance schedule with them and show you how this type of maintenance is done professionally.

Your satisfaction is our top priority, and we can’t wait to show you the role of this type of professional maintenance in tenant satisfaction. Schedule your appointment today!