Happiness Guarantee

Flat-Rate Service Guarantee: For all Recurring, Fixed-Priced or Flat-Rate Services, The Maid Crew remains available to you for up to 48 hours after your cleaning allowing you time to look over our work and to make sure all is to your liking. If there are aspects of a particular cleaning you are unhappy with, simply contact us within 48 hours of our visit and we will gladly return to address any issue(s) you may have found.

Conditional Guarantee for Hourly Based Cleanings:

Hourly based jobs are based on a client’s budget and/or guestimate as to the amount of time & labor that’ll be needed to complete the scope of work requested. Due to the potential for a client to book or reserve an insufficient amount of time & labor, The Maid Crew cannot guarantee the amount of work completed. The Maid Crew will only provide a guarantee on that which the crew actually had time to attend to & sign off on. There is no guarantee or re-clean for rooms, tasks or areas not attended to due to time running out.  If the crew does need more time to complete the scope of work requested, the client will be afforded an opportunity to authorize more time. If a client finds an area which the crew cleaned to be lacking, The Maid Crew will be more than happy to return for a reclean of the area in question. (NOTE: Client must contact us within 48 hours of our original visit to qualify.) Please be aware that once time & labor has been rendered, a reclean is the only remedy available for clients that find themselves unhappy with specific aspects of the cleaning. The Maid Crew does not offer full or partial refunds …. we provide no-cost recleans. And finally, if the client (or their representative) is home and conducts a walk-through while the crew is finishing up and subsequently gives a thumbs-up or signs off on the job, such a motion will be viewed as an acceptance of work rendered and a waiver of reclean eligibility.

Extra Tasks & Seasonal Chores

Need some seasonal chores attended to? No problem – we can take care of them for you. Below is a list of additional chores we can tackle for an additional fee.

  • Cleaning Inside of Fridge and/or Oven
  • Wiping out inside of Cabinets & Drawers
  • Cleaning Closet Shelving
  • Cleaning Patio & Furnishings
  • Washing of Windows
  • Wiping down Walls, DeScuffing
  • Help with Organizing or DeCluttering
  • Chores listed above are not, by default, included with normal service. If needed, they do cost extra and need to be scheduled or requested in advance or at the time of booking.

Some Things We Don’t Do:

We would love to be all things to all people, but alas, we have to draw the line somewhere.  Here’s a list of our current limitations:

  1. The Maid Crew does not offer hand-washing of dirty dishes, carpet or drapery cleaning, floor stripping or polishing, laundry services, exterior window washing or new-construction clean-up.
  2. For health and safety, personnel do not move heavy furniture or appliances; stand on anything off the ground higher than a 1 – 2 level step stool; clean homes where there is an active infestation (toxic mold, fleas, bedbugs, etc), nor clean up human or animal biohazards (excrement, blood, vomit, cat-litter).
  3. Finally, The Maid Crew does not clean anything outside the home such as porches, sidewalks, or cobwebs around porch lighting, etc.