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How Do I Know if My Cleaning Service is Legit?

Today’s cleaning market can only be described as “hypercompetitive”. There are so many companies vying for the same piece of proverbial cake, that it gets more difficult to distinguish between service providers that are legit and those that are anything but.

While we already explained how to find some of the best house cleaners in Richmond, VA in our previous article, it more than pays to familiarize yourself with both sides of that coin. So, let’s dive in and see what would be the polar opposite of good cleaners.

What is poor cleaning service?

If we were to sum up what makes a bad cleaning company in a word, it would be “unprofessional”. Of course, we’re aware that this is quite a broad term, so we’ll break it down to its key components to give you a better understanding of what it entails in this context.

What is poor cleaning service


This is one of the first things to check when choosing a cleaning company. The reasoning behind this is: you’re letting strangers into your home (at least the first few times). As such, you don’t want even a remote possibility of some shady business taking place.

Therefore, if a company is not licensed, bonded, and insured – run! It’s better to spend an additional hour or two searching than risking the well-being of your property, belongings, and, most importantly, your family members.

Lack of experience/track record

Experience is one of, if not the most important trait you’re looking for in a cleaning service. A cleaner who spent years in the industry:

  • Honed the skills necessary to deliver outstanding results;
  • Picked up tricks of the trade that enable them to work faster, without sacrificing quality;
  • Learned to reliably address the specific needs of various customers.

In other words: they have everything necessary to provide quality services. The same reasoning can be applied to the company as a whole. If they have an avid track record, it means that they are reliable, efficient, and effective.

An exception to this rule would be a relatively new company with experienced employees. While the company, as an establishment, may be new, its willingness to hire experienced cleaners is a good indicator that they are going for quality over quick money.

Limited selection of services/service areas

Now, we must note that this does not necessarily mean that the cleaning company is outright “bad”. There is a caveat, though: If said limitations result from narrow specialization in a particular area of the industry, then it is, actually, an upside. 

For instance, if a company specializes in deep cleaning or post-construction cleaning only, you can expect them to do an excellent job taking care of either of those activities. However, if you ask post-construction cleaners to do some deep cleaning, you can expect limited results at best.

With this in mind, if said limitations are due to the lack of knowledge, experience, workforce, or pretty much any other criterion listed in this article – then, yes. You can be certain that the company is bad or, at the very least, unprofessional.

best house cleaners in Richmond VA

No “Satisfaction Guarantee” policy

Despite the popular opinion, a “satisfaction guarantee” is not the tool for remedying cleaners’ oversights only (which are rare, by the way). While that is one of its purposes, it’s just the tip of the iceberg. To understand it, first, we must view this policy for what it is: more work for your cleaners with zero pay.

The very fact that a company, a money-making entity, is willing to forfeit profit for the sake of your satisfaction and well-being speaks volumes about its commitment to quality. Therefore, if a company doesn’t offer a “satisfaction guarantee”, it would be better for you to find one which takes its job and your needs seriously.

Where to find some of the best house cleaners in Richmond, VA near me?

If you’re looking for a reputable cleaning company that puts the satisfaction and well-being of its customers first, you won’t find anyone better on either side of James River than The Maid Crew. For years, we’ve been the cleaners of choice for the residents of Richmond and nearby areas.

Our team comprises trained, vetted, and experienced professionals dedicated to delivering top-tier service, each and every time. Get in touch with us today and let us transform your home into a place you can thoroughly enjoy and be proud of!